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Hotel Nikko San Francisco Rolls Out StayNTouch Embracing the “New Mobile Service Paradigm”

October 24, 2014 Tech No Comments Email Email

StayNTouch Inc., provider of the cloud PMS Mobile Overlay Platform, is pleased to announce the implementation of its hotel software solutions at the 532-room Hotel Nikko San Francisco, the United States flagship hotel for Nikko Hotels International.

Nordstrom and Apple have seen increased customer service ratings and revenues from equipping their staff with tablet technologies allowing them to service guests away from the traditional ‘counter’ or desk. Further, airlines, Uber and OpenTable all have proven to today’s travelers that service choice and convenience are available via their own mobile devices. Hotel Nikko is blazing this “new mobile service paradigm” trail for luxury hotels.

Hotel Nikko has deployed the StayNTouch Rover FrontOffice, a cloud overlay to the hotel’s existing PMS. This enables hotel service agents to fully gI_85827_stayntouchservice guests anywhere the guest happens to be (check-in, check out, upgrade, etc.) via a mobile tablet experience. Whether assisting guests during busy lobby times to avoid lines or checking in groups near the event space, the Hotel Nikko now has a truly mobile front desk. Further, guests of the Hotel Nikko can be pre-engaged prior to arrival via their smartphones, enabling them to see pictures of rooms and receive upgrade offers and even enabling the guest to make service requests. The guest can check in or check out via their smartphone in a PMS-integrated fashion, benefiting both the hotel and the guest.

The hotel has implemented two StayNTouch cloud-solutions on one platform:

  •     Rover FrontOffice™: Overlays on top of PMS bringing the front office functionality onto a mobile/tablet in a touch/graphic user experience. Includes remote key encoding & secure credit card swipe featuring P2P encryption & tokenization. Enables staff flexibility to service guests anytime, anywhere. Line-busting. Zero training.
  •     Zest Web™: Enables guest pre-engagement and mobile guest services via mobile web, no app needed. Guest-enabled mobile check-in & out via smart phone or desktop. Private labeled, PMS-integrated mobile check-in &/or checkout. Review bill, preferences collected, upsell opportunities, remote key fulfillment. Promote and monetize late checkouts.

“Hotel Nikko has a history of incredible guest service and amazing destinations,” said Hotel Director of Operations, Jeanne Ferrari. “As San Francisco has been on the forefront of innovation and guest enhancing technologies, we are excited to have the StayNTouch Mobility Platform enhance both our connection with our guests and our guest’s connection with our hotel.”

“Hotel Nikko is an industry icon in San Francisco. We couldn’t be more pleased to have Nikko as a partner and to grow StayNTouch’s presence in the Bay Area hotel market,” said Tim Kinsella, Founder/COO of StayNTouch.

Industry veterans Jos Schaap and Tim Kinsella co-founded StayNTouch Inc. in 2012.

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