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May 28, 2015 OTA News No Comments Email Email

Thanks to reviews written by guests who have actually stayed in the properties,™ has introduced a new program to recognise hotels that have achieved excellent to outstanding guest review ratings from customers around the world.

In the first phase of the program, has identified more than 6,400 boutique properties in 117 countries that have achieved an average guest review rating of 4.5 or higher* (out of 5). To determine the initial recipients, analysed its database of more than 15 million Genuine Guest Reviews, which are verified upon the completion of each guest’s stay.

“Our accommodation partners are invaluable assets to and we’re committed to recognising their hard work and dedication to provide guests with the best possible experience,” said Jessica Chuang, Regional Marketing Director, Greater China, “This program is also a testament to our customers who’ve contributed to the more than 15 million guest reviews that determined these top-performing properties.”

The USA garnered the most awards, with 1,005 properties being recognized. In Hong Kong, 10 hotels received a certificate of excellence. Below is a list of hotel properties in Hong Kong whose guest review rating were 4.5 or higher on the website.

Hotel name: Star rating Hotels.comguest review rating
1 Four Seasons Hotel Hong Kong 5 4.8
2 The Ritz Carlton Hong Kong 5 4.8
3 Mandarin Oriental, Hong Kong 5 4.8
4 The Upper Hose 5 4.8
5 Island Shangri-La 5 4.7
6 The Landmark Mandarin Oriental, Hong Kong 5 4.7
7 Hotel Icon 4.5 4.7
8 Ovolo Central 4 4.7
9 The Peninsula Hong Kong 5 4.6
10 Hullett House 5 4.6

Each selected hotel will receive a framed certificate and window sticker to display on-site at their property. Hoteliers will also be able to showcase their guest review rating on their social and digital platforms by downloading a special widget.

To view other top rated hotel properties around the world, please visit

* To receive an award, properties must have received an average customer review score of 4.5 or higher, based on a minimum of 50 reviews as of 31 January, 2015.

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