HotelsCombined, the Australian-based hotel meta-search company, has started an extensive survey covering different types of accommodations within Australia. This survey is based on gathering data from millions of guest reviews, and translating them to an official Recognition of Excellence.
The HotelsCombined Recognition of Excellence is not a ranking list but a group of outstanding accommodations chosen based on a strict set of criteria. In order to be considered, properties must meet the following criteria:
- At the time of judging, a winner is rated 8.50/10 or over with a minimum of 50 customer reviews certified by HotelsCombined.
- We couldn’t detect any major customer service problems, nor recurring or unresolved issues.
Moreover, HotelsCombined is taking in great consideration the way the hotel staff answered the Hotels communication team, demonstrating their commitment in providing quick assistance.
Stanley Seaview Inn boasts a high satisfaction rating among guests and travel industry experts, receiving 1022 reviews for an impressive rating of 8.8 out of 10.
Managing Partner Clint Walker said: “It’s great to be recognised by in this way. Modern travel habits place so much emphasis to online reviews – they can really make or break an accommodation business. It is crucial to provide first class facilities, backed by outstanding customer service, and then hopefully you are providing a visitor experience that your guest is inclined to go online and “rave” about your business and the time they had there. We need to do this over and over again, and then you build an online reputation like ours, something we are very proud of. It reflects the whole team effort that goes into running an operation like this – from the gardener to the receptionist and of course our very hard working house keepers.”
“We are thrilled to be working with the best hotels in Australia and Stanley Seaview Inn is certainly among them” said Alberto Castellucchio, market manager of HotelsCombined Australia “What is different about the Recognition of Excellence is the way information is gathered and analysed: it all depends on the guest and his or her experience with that particular accommodation.”
“With HotelsCombined, 30 million people are finding the best deal available on-line every month. With this award, we’d like to make it even easier for every traveller to identify the best hotel for customer service and therefore the best value for their money”.
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