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HSMAI Region Europe and Travel Industry Club (TIC) are inviting you for an interactive and inspirational day!

August 22, 2017 Whats On No Comments Email Email

Join us in Frankfurt Thursday 7 September at Kempinski Hotel Frankfurt Gravenbruch from 09:30 am The importance of customer centricity is increasing, and, simultaneously, our world turns faster and faster. http://www.tourismlegal.com.au/

Experts in revenue management, destination marketing, digital marketing, sales and distribution of HSMAI Region Europe and members of the working committee “Customer Centricity” of the Travel Industry Club will discuss this topic and try to find answers at the up-coming Hospitality Symposium in Frankfurt.


• HSMAI/TIC Members: 199 EUR (enter the code MEMBER@HSMAI)

• Non-Members Regular: 349 EUR

*All prices indicated are subject to VAT.

More information as well as the full day program can be found online on our event-website.

Please note: Remember to enter the code MEMBER@HSMAI in order to obtain member price.

You will meet:

• Larry Hochman, Globally Recognised Expert on Customer Relationships, Leadership & Talent Management

• Steven van Belleghem, Expert in customer focus in a digital world

• Puneet Chhatwal, Chief Executive Officer, Deutsche Hospitality

• Marco Nussbaum, Co-Founder & CEO prizeotel

• Peter Agel, Dr., Vice President Technology & Think Tank, Travel Industry Club

• Fabian Specht, Managing Director, EMEA, IDeaS

• Philip Gardner, Vice President Revenue Management Europe Intercontinental Hotels Group (IHG) and Member of HSMAI Region Europe Revenue Management Advisory Board

• Michael Hucho, Vice President Loyalty & Distribution Central Europe, AccorHotels and member of HSMAI Region Europe Distribution Advisory Board

• Michael Simon, General Manager Distribution EMEA & APAC, Marriott International and Chair of HSMAI Region Europe Sales Advisory Board

• Paul van Meerendonk, Director of Advisory Services, IDeaS Revenue Solutions and Chair of HSMAI Region Europe Revenue Management Advisory Board

• Jochen Leopold, Manager Strategic Partnerships, YOURCAREERGROUP

• Kevin Keogh, Senior Vice President Sales & Marketing, DER Touristik Frankfurt GmbH & Co. KG

• Dr. Birgit Lankisch, VP, Head of Strategic Industries Marketing, SAP Deutschland SE & Co. KG

• Rich Tuckwell, Global VP of Sales and Marketing, Avvio

• Arthur Waller, Product Owner, BookingSuite – ‎Booking.com and Member of HSMAI Region Europe Revenue Management Advisory Board

The moderator for the day is Daniel Krisch, Sr. Director Hotel Solutions and Strategy, Oracle Hospitality.

The panel discussion will be chaired by Steven Dow, Vice President of Revenue Management – Europe, Diamond Resorts International and Vice Chair of HSMAI Region Europe Revenue Management Advisory Board

Join us for an interactive and inspirational day!

See full program here!

Thursday, 7 September, 2017, starting at 09:30 at Kempinski Hotel Frankfurt Gravenbruch, Graf-zu-Ysenburg-und-Büdingen-Platz 1, Neu-Isenburg 63263

Sign up here!

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