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ICON Communication Centres s.r.o (ICON), Central Europe’s award-winning provider of multilingual contact centre solutions, has grown its consortium of contact centre partners by joining forces with Brussels-based The Harvest Group (Harvest), a provider of contact centre and communication services across Western Europe.

The strengthened relationship between ICON and Harvest is a way of quickly moving beyond the footprint of individual partners and connecting each other with new opportunities that play to each other’s particular strengths.

This new cooperation enables both companies to instantly provide significantly expanded services, languages and technologies to their customers. This powerful combination of shared resource enables both ICON and Harvest to deliver a greater range of compelling future-proofed solutions to the marketplace.

“Better technology, underpinned with fewer but more talented people, will lead to more business and better ROI for clients. Clients have such increasing individual needs, concerning service delivery and cost, that it is important we have the breadth and depth of services at the ready. A consortium with ICON gives us the speed and flexibility to do just that.”
Eric Ignoul – Harvest Group

The consortium approach optimises the benefit of combining skills, experience, and expertise during every step of the customer journey, moving from the tendering and RFP processes to, most importantly, how clients delivery needs are nurtured and best catered for. It allows both parties to access contacts and contracts that would not otherwise be available, extend their service provision into new fields, provide unique expertise, and to deliver their solutions into new geographies and markets.

A unique synergy between both companies galvanises belief that investing in cutting-edge technology tools to create better and more efficient customer interactions should be the goal of any next-generation contact centre.

“The consortium approach succeeds as it plays to the strengths of people and personalities. We are proud to have such a strong and mutually beneficial working relationship with Harvest, one that allows us to continue to shape the industry, providing business advantage for our clients.”
Helen Hickin – CEO – ICON Communication Centres