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Indignant Aussies arrive from Bali without luggage

July 20, 2017 Headline News No Comments Email Email

When Australian holidaymakers arrived back in Brisbane from Bali last Sunday, they found low-cost carrier Malindo Air had kept the plane’s weight down by deliberately leaving their checked baggage behind in Bali.

The baggage followed on a subsequent flight, 24 hours later.

Take-off from Denpasar, scheduled for about midnight, was delayed two hours by a separate issue, Brisbane’s Courier-Mail reported. It was discovered that none of the three toilets aboard was functional. Engineers worked to fix the issue.

When the Courier-Mail contacted the airline about the fact that 63 passengers had arrived without their luggage, Malindo confirmed the captain was following “standard operating procedure” by deliberately leaving behind 36 pieces of baggage to comply with weight restrictions.

Malindo’s new B737 MAX display’s the airline’s new name, Batik Malaysia

For some reason, many passengers were upset that the airline had decided to leave their baggage behind without telling them. They learned of the airline’s decision at the carousel at Brisbane Airport, when their bags failed to show up.

The Malaysia-based budget airline started operating a daily service between Bali and Brisbane in April this year. It was reported about the same time to be changing its name to Batik Air Malaysia.

The airline is still technically named Malindo, which derives from the names Malaysia and Indonesia, signifying a cooperative pact between the two countries. It’s in the process of rebranding to Batik Air Malaysia. The airline received the first delivery of Boeing’s new 737 MAX 8 recently (it’s the first carrier to put the 737 MAX into commercial service) and the new aircraft provides the first look at the new livery.

The airline is 49% owned by Lion Group (which operates the largest privately held airline in Indonesia, Lion Air) with the remaining 51% predominantly held by Chandran Rama Muthy, Batik Air Malaysia’s chief executive.

Written by Peter Needham

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