In a shock move, Tigerair yesterday suspended all flights between Australia and Bali, following what it says is a decision by the Indonesian Government to impose new administrative requirements.
In a statement issued at 6.45pm yesterday, Tigerair said it was still working with the Indonesian Government to resume flights to and from Bali as soon as possible.
The airline said that “because of the need to provide certainty and notice to our customers”, it would not operate its scheduled services for today (Thursday 12 January) and early in the morning of tomorrow (Friday 13 January).
The cancelled services are (all times local):
- TT1 MEL-DPS Dep: 9:15am / Arr: 12:25pm, 12 January
- TT24 DPS-PER Dep: 1:30pm / Arr: 5:15pm, 12 January
- TT25 PER-DPS Dep: 9:25am / Arr: 1:10pm, 12 January
- TT16 DPS-ADL Dep: 1:55pm / Arr: 9:25pm, 12 January
- TT19 PER-DPS Dep: 7:25pm / Arr: 11:10pm, 12 January
- TT2 DPS-MEL Dep: 12:01am / Arr: 8:40am, 13 January
Customers on these flights will be contacted directly by Tigerair Australia.
The remaining five flights to and from Bali tomorrow (Friday 13 January) are currently under review. In the event of further cancellations, customers will be contacted directly by Tigerair Australia.
Virgin Australia plans to operate two flights from Bali today to bring as many affected customers back to Australia as possible. The passengers that will be accommodated on these flights will be contacted directly.
Customers currently in Australia who are affected by the cancellation of Tigerair services will be offered a full refund.
Customers booked to travel on Tigerair services to and from Bali today are advised not to go to the airport and that the airline will contact them directly with their options.
Customers travelling with Tigerair to Bali in the near future are advised to refer to the airline’s travel alert page as Tigerair expects a higher than usual volume of calls to the call centre after the sudden development. The travel alert page will be updated with further changes as they occur.
A spokeswoman for the airline said yesterday that Tigerair had complied with all administrative regulations, telling ABC News the regulations were not safety related. She did not elaborate on what exactly the regulation changes were.
Indonesia’s Department of Transport issued a lengthy statement on the matter yesterday evening. According to ABC News reports, the problems appear to concern ticketing arrangements, with the statement indicating that the budget airline operates charter flights and should not be issuing one-way tickets.
The statement said ticketing should be controlled by the airline’s parent company Virgin Australia.
Tigerair says it is working with Indonesia to meet the new requirements and hopes to have flights up and running again as soon as possible.
Tigerair domestic flights are not affected.
Tigerair says it is contacting passengers affected by the cancellations to provide reaccommodation options to ensure they are supported during the disruption.
Written by Peter Needham