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Introducing the Nin Hao Chinese Visitors Program

March 24, 2014 Hotel News No Comments Email Email

In conjunction with supporting Tourism Australia’s 2020 Strategic China Plan, Rydges has created the 您好program to ensure Chinese visitors are provided customised service that adheres to their cultural requirements abroad.

With the increasing number of Chinese guests staying with Rydges across Australia and New Zealand, Rydges will continue to tailor their service showing genuine appreciation for the unique cultural background of China and its people. 575149

Director Brand Development, Alicia Corsar confirms, “Beyond mainland China, Rydges is also focusing on a long term strategy catering to all Chinese speaking guests. Australia’s top ten most valuable inbound tourism markets are within Asia.”

Under the program, Rydges hotels will provide a range of services specifically designed to cater for the needs of Chinese guests. These include but are not limited to Free-to-air Chinese TV channels, installation of the China Union Pay system, a Chinese welcome brochure kit, a local Chinese map, designated Chinese speaking staff available to assist guests 24 hours a day plus a brand new congee station complimenting the famous Rydges RISE breakfast buffet.

Director of Food & Beverage, Lucas Van Agten recognises the importance of providing Authentic Chinese cuisine claiming, “Food is an important part of the Chinese culture! The single greatest F&B impact we can have on our Chinese guests is to give them a breakfast offering that they would prefer to eat and an experience that reminds them of home.”

Another key component of the Rydges 您好program will be training all hotel staff and senior management with the Rydges Service Ready e-learning program, which has been customised for staff to learn about China’s modern day society, unique cultural characteristics and how to cater best to Chinese preferences and expectations.

The following Rydges Hotels & Resorts are included in the您好program: Rydges World Square Sydney, Rydges Camperdown, Rydges Bankstown, Rydges Melbourne, Rydges South Park Adelaide, Rydges Hobart, Rydges Plaza Cairns, Rydges Tradewinds Cairns, Rydges Esplanade Cairns, Esplanade Hotel Fremantle – by Rydges, Rydges Darwin Hotel, Rydges Auckland, Rydges Rotorua, Rydges Lakeland Resort Queenstown. 

Rydges will now be incorporating the您好 program across Australia and New Zealand to welcome their Chinese visitors.

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