A Jetstar Dreamliner flight carrying 320 people made an emergency diversion to the Pacific island of Guam yesterday, with passengers reported to be still there yesterday evening.
The diversion happened during a flight from Tokyo to the Gold Coast, with Fairfax media quoting the airline saying that an engine on Flight JQ12, operated with a B787-800, was shut down as a precaution after a warning light came on.
The Jetstar passengers were in the small US Pacific territory yesterday. Some took to social media while they waited.
“GET YOUR SH*T TOGETHER @JetstarAirways @Jetstar_Japan WE HAVE BEEN STRANDED IN GUAM FOR 10 HRS W/ NO UPDATES! What’s going on?!?” – tweeted Teagan Lowe.
Jetstar apologised to passengers and said the plane was diverted to the nearest airport.
“A flight from Narita to the Gold Coast was diverted this morning after the aircraft displayed an indicator message regarding oil pressure. Our experienced captain diverted the flight to the closest airport en route to the Gold Coast as a precaution, and it landed safely in Guam where it will be inspected by engineers.”
Jetstar has received a social media drubbing after several recent incidents. In July, hundreds of Jetstar passengers were stuck in Singapore after the carrier grounded a flight. In December, a Melbourne to Singapore Jetstar B787 flight diverted to Darwin when the crew had difficulty maintaining altitude.
In the December incident, hundreds of passengers aboard the plane were stranded in Darwin for almost 24 hours after the aircraft turned around midway over the Timor Sea and flew back to Australia. Jetstar said on that occasion the flight was diverted as a precaution and issued a statement that pilots had “noticed a fault with one of the three airspeed indicators on the flight deck”.
As for yesterday’s passengers in Guam, another aircraft was sent to pick them up and they are expected to arrive in Australia this morning.
Teagan Lowe again yesterday: “@JetstarAirways beyond ridiculous, understand safety comes first, but no one is communicating! Never experienced such poor customer service.”
Written by Peter Needham