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John Paul expands leadership in APAC

July 24, 2018 Hotel Developments No Comments Email Email

John Paul, the number one worldwide loyalty solutions service that was acquired by AccorHotels in 2016, is fast expanding in Asia Pacific (APAC).https://www.centarahotelsresorts.com/cosihotels/?utm_source=e-global&utm_medium=banner&utm_campaign=cosi-firstlaunch&fbtrack=CUST-cosi-firstlaunch-e-global-banner The company, which provides high-end concierge services as part of customer and employee loyalty programs for corporate clients, announces today it has appointed Andrew Quake to lead the Group’s organization as the CEO of APAC.

Accor is investing heavily in John Paul by expanding its senior executive leadership team with the latest hiring of the CEO of APAC and has full confidence in the growth strategy of John Paul. This investment will help strengthen relationships with key clients and partners in the Region. This new executive recruitment highlights John Paul’s growth, with the opening of a new office in Hong Kong, while additional APAC staff is based in Singapore, Shanghai, Sydney and Tokyo. This executive hire will further recruitment in senior commercial leadership positions in key countries in the Region.

“Andrew Quake brings over 20 years of experience and unparalleled knowledge of the market from his years in the international lifestyle and concierge space and the payments industry, and I am confident in his ability to develop the group’s footprint in APAC, as we have aggressive plans to further expand our activity and our client base in the Region”, said Jérôme Richard, Global CEO of John Paul, based in Paris.

A highly innovative digital self-service solution

Andrew Quake shared: “I am delighted to lead John Paul Asia Pacific. As we develop our APAC client base and grow, recruiting people with a passion for service and a customer focused mindset is key. We train the best concierges to our standards of excellence, and our strength resides in our innovative digital and bespoke service offerings, with customized mobile apps developed for our clients, self-service, and chats. This is all encapsulated in an omni-channel ultra-personalized customer experience that keeps us at the cutting edge of luxury concierge services and brand hospitality.”

With ten years in the industry, John Paul has established itself as the leading provider of loyalty solutions based on Concierge services and technology with a global infrastructure and capabilities to respond to clients’ increasing expectations. High net worth customers and/or employees today have a high demand around travel and lifestyle, and John Paul plans to develop bespoke and targeted travel solutions for the key APAC outbound travel markets e.g. China, Hong Kong, Japan, to key destinations across the world, focused on the HNW and affluent individuals. John Paul is developing omni-channel experiences for the customers leveraging on capabilities in digital concierge. Equipped with the latest technology and CRM platform, the concierges are trained to handle the entire customer experience seamlessly, from travel to dining to events. Our concierges have a level of knowledge about our customers that allows them to deliver a uniquely personalized experience leveraging natural language, artificial intelligence, and machine learning.

It is John Paul’s intention to reach clients from all industries to further strengthen their customers’ brand loyalty. The company already works with clients across wealth management, premium credit card issuers, luxury automotive, luxury retail, and travel companies, and recently signed a deal with Taikang, one of China’s largest insurance groups, and operates Visa’s Premium Concierge program in over 10 countries in the Region.

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