Jordan’s Specialty Hospital gives medical tourists a new reason to trust its quality with MTQUA international medical tourism certification.
Specialty Hospital is a leading private teaching hospital, renowned throughout Jordan and the Middle East for providing high quality medical services to Jordanians and foreign patients from the region and around the world.
Specialty Hospital marks further excellence in health care in becoming Jordan’s first internationally certified hospital for medical travelers by MTQUA.
“Acquiring MTQUA certification is another distinction on our quality journey and increases a patient’s trust and loyalty and at the same time it improves patient satisfaction. And because this certificate looks at the critical areas that a medical tourists need, when we achieve this award it will ensure that our services will meet and exceed our medical tourists’ expectations,” said Dr. Fawzi Al-Hammouri, the hospital’s CEO & General Manager.
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Officially inaugurated under Royal patronage in 1993, the hospital has 265 beds. Its 90 resident doctors, and 343 nurses, along with 20 pharmacists, 3 clinical pharmacists and 700 consultants are dedicated to providing quality care to Jordanian and international patients.
“Specialty Hospital is an outstanding health care facility that has shown us it understands the different and special needs that international patients have when they come for treatment as medical tourists,” says Julie Munro, president of MTQUA, in awarding medical tourism certification for the hospital.
“Its International Patients Office is highly organized and responsive to the challenges posed by caring for foreign patients.”
International patients and medical tourists
Since it opened, the hospital has served more than 4.6 million patients from Jordan and 83 nationalities: 462,000 in-patient admissions; 824,000 ER visits and 173,250 operations.
Around 40% of Specialty Hospital admissions are non-Jordanians. The most common specialties needed by these patients are:
International Patients’ Office
The Specialty Hospital’s International Patients’ Office aims to facilitate non- Jordanian patients’ treatment. It connects patients with the needed specialist prior to the patient’s travel. A specialist will give an initial diagnosis, the needed treatment plan, with cost and the length of stay.
The International Patients’ Office assists patients with
• visa issuing if needed
• special menu
• flight reservation
• tours in Jordan on request
The international patients’ team contacts patients six months after discharge for outcome reporting and satisfaction.