Munich Airport, which has yet again won the Europe’s top airport accolade, was among those delighted at the latest World Airport Awards 2017 – and Brisbane Airport, placed 16th in the world, deserves honourable mention as well.
The Skytrax World Airport Awards derive from a vote by customers in the largest annual global airport customer satisfaction survey. The 2017 Awards, conducted by , Skytrax, the renowned, London-based aviation research firm, were based on 13.82 million airport survey questionnaires completed by 105 different nationalities of airline customers during the survey period, from July 2016 to February 2017.
The survey covered 550 airports worldwide and evaluated traveller experiences across different airport service and product key performance indicators – from check-in, arrivals, transfers, shopping, security and immigration through to departure at the gate. The World Airport Awards are a global benchmark of airport excellence, and widely known as the Passengers’ Choice Awards.
Munich Airport chief executive Dr Michael Kerkloh receives Skytrax Award for Best Airport in Europe
Brisbane Airport, placed 16th, was the best airport in Australia or New Zealand. Number one in the world was Singapore Changi – again. It came first last year as well; in fact it has come first for the past five years. Who would doubt it? Changi has the knack of providing exactly what customers want, whether it’s free internet, a cheaply priced bowl of noodles, or a quiet bed that you can rent by the hour without having to be a member of some elitist frequent flyer club.
Munich Airport, placed 4th in the world as well as best in Europe, said the win was the 10th time in the past 12 years that it had been honoured with the title of “Best Airport in Europe” in the World Airport Awards.
The world’s top three airports were all in Asia. After overall winner Changi came Tokyo International Haneda, followed in third place by Incheon Internationl Airport, Seoul. Hamad International in Doha, Qatar, was the best airport in the Middle East and Gulf region. Dubai Airport came 20th and Abu Dhabi Airport was 38th.
The top 10 airports worldwide were:
1 Singapore Changi
2 Tokyo International Haneda
3 Incheon International Airport
4 Munich Airport
5 Hong Kong International Airport
6 Hamad International Airport
7 Centrair Nagoya
8 Zurich Airport
9 Heathrow Airport
10 Frankfurt Airport
Amsterdam Schiphol narrowly missed out on a placing in the top 10. It came 11th.
Best airport in North America was Vancouver Airport and best in Africa was Cape Town Airport. Auckland Airport, in 22nd place, narrowly beat Sydney Airport, 23rd. Melbourne Airport came 30th, Gold Coast Airport was 50th, Christchurch Airport 61st, Perth Airport 71st and Adelaide Airport 73rd.
Best airport in the United States was Cincinnati/Kentucky, in 32nd place. Best airport in South America was Bogota Airport, Colombia (42nd).
For full results see: http://www.worldairportawards.com/Awards/world_airport_rating.html
Written by Peter Needham