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Kimpton Tops Charts Again in Market Metrix Hospitality Index

May 3, 2014 Statistics & Trends No Comments Email Email

Boutique US hotel brand, Kimpton Hotels & Restaurants, continues to deliver on its mission to be the best-loved hotel company. In Q3 2013, their customer satisfaction score of 89.1 topped the Market Metrix Hospitality Index (MMHI) charts earning them global honors. Q1 2014 results show that they have topped the charts again, this time earning a score of 89.4.


“It is so satisfying to see our commitment to our guests reflected in these scores,” commented Michael Depatie, CEO and President at Kimpton Hotels & Restaurants. “Our mission is to be the best loved hotel company, and we support that mission with technology and training. But ultimately we succeed because our people truly care for our guests and they’re empowered to do whatever they need to do to create a highly personal experience.”

MMHI data is collected from more than 40,000 travelers around the globe. Guests provide over 200 details about their most recent hotel and casino experiences. The MMHI customer satisfaction score is based on the average rating of 14 product and service questions that are highly correlated with guest loyalty and recommendations. Shown is a summary of the top performers in the first quarter of 2014, globally and by region. For more results from the Market Metrix Hospitality Index, visit

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