As of today, KLM Royal Dutch Airlines will be extending its social media portfolio by adding the Korean one-to-few platform Kakao Talk. In line with KLM’s vision of being there where its customers are, Korean customers can now pose any travel-related queries 24/7 in Korean.
KLM’s new service assists Korean customers with queries ranging from seat selection and ticket rebooking to reservation cancellations and excess baggage. It is available via social media 24 hours a day, 7 days a week. KLM will do its utmost to reply to all queries within an hour and to come up with a solution within 24 hours.
KLM already offers a similar service in 14 different languages on various one-to-many social media platforms like Facebook, Twitter and VKontakte. By first introducing WeChat -a one-to-few platform used mainly in China- and now Kakao Talk, used by over 100 million people worldwide, KLM is broadening and strengthening its existing social media portfolio.