As part of its “Knowing Me, Knowing You” in-house cross-exposure program, the Heads of Departments at Nour Arjaan by Rotana spent an informative and fun afternoon swopping departments and working side-by-side with different colleagues within the hotel’s operations.
The program aims at providing higher management a better understanding of the roles within each department as well as creating a a more empathetic relationship with colleagues and management within the property.
“Each of our Department Heads assumes a role and carries out tasks in a chosen department that is completely different to their normal day job. It is a great opportunity for all of us to not only better understand the hotel’s operations but it also allows us to get a more hands-on and in-depth knowledge about what each department does, what is required for different jobs and how colleagues carry out their daily tasks. It is a very informative exercise which also assists to streamline processes,” explains Hotel Manager, Mr. Ghyath Fawaz.