The Kuala Lumpur Convention Centre (the Centre) is now sanctioned to provide training to external participants following receipt of the ‘Certified Training Provider’ accreditation from the Malaysian Ministry of Human Resources’ Human Resource Development Fund* (HRDF). Rohizat Baharum, the Centre’s Director of Human Resource, said that cognisant of her role as an industry leader, the venue has, since day one, been committed to building a passionate, experienced and flexible team to ensure the delivery of quality products and services across the board.
“Therefore, this certification fits perfectly with our vision of being a knowledge centre and training provider for local industry players and stakeholders, to help raise the level of service delivery and grow Malaysia’s business events footprint globally.
We look forward to sharing our training experience and knowhow; garnered from over a decade of operations, with partners and stakeholders to help boost Malaysia’s competitiveness against regional and international competition.” According to Rohizat, the certification process took about three months to complete and involved an online submission and an on-site audit by HRDF officers.
The facility was also required to have a minimum one HRDF certified trainer on board and this, the Centre passed with flying colours with four certified trainers – Rohizat; Suya Sumithra Thangaiah, Training Manager; Girbakran a/l Balachandran, HR Supervisor – Training and Azman Ali, Assistant Catering Manager. Since opening in June 2005, the Centre has made great strides in responding to the Malaysian government’s call to nurture and retain local talent and to develop innovations that will benefit the hospitality industry in Malaysia as a whole.
The Centre was the first in Malaysia’s hospitality arena to address the flexible staff shortage faced by the industry with a manpower development initiative, the Ambassador Programme. Designed to nurture and grow a talent pool, the Centre’s ‘Ambassadors’, when not on duty at the venue, can freelance with other hospitality organisations. To date, more than 6,700 ‘Ambassadors’ have been trained under the programme.
The Centre also collaborates with institutions of higher learning on programmes aimed at familiarising students with the industry and the different career opportunities available to them. They include the Student Employment Programme (STEP) which involves participants attending multiple workshops and receiving on-the-job training and exposure to various departments within the Centre and the six-month Experiential Learning Programme (ELP) whereby participating Diploma students spend four days working at the Centre and one day in the classroom at their respective college.
For all the latest news and information on the Centre, visit www.klccconventioncentre.com. *The HRDF is tasked with the development of quality human capital and a world-class workforce as a means towards achieving Malaysia’s aspiration of developed status by 2020. For more information on the HRDF, visit http://www.hrdf.com.my/.