During the Paris Air Show – one of the most renowned and prestigious airshows in the world – LAN and TAM, members of LATAM Airlines Group, won first and second place, respectively, in the categories “Best Airline in South America” and “Best Service in South America” according to the World Airline Awards conducted each year by the prestigious British company SKYTRAX, specialist research advisors for the airline industry.
“Since the merger we have been working hard to standardize our service and travel experience for LAN and TAM passengers and because of this, we are proud that both airlines were once again honored in the categories ‘Best Airline in South America’ and ‘Best Service in South America’ by the World Airlines Awards”, said Roberto Alvo, Chief Corporate Officer for LATAM Airlines Group. “These awards reflect the opinions of experienced passengers and this is the best motivation we could possibly receive. This is proof that we are on the right path. Our main objective is to provide our passengers with the best travel experience and become one of the top three airline groups in the world by 2018”.
In the past seven years, LAN and TAM have alternated back and forth between first and second place in the “Best Airline in South America” category.
Additionally, the oneworld airline alliance, of which LAN and TAM are members, was elected as the “Best Airline Alliance in the World” for the third consecutive year.
THE CEREMONY: 2015 PARIS AIR SHOW
This year, the awards ceremony was held at the legendary Musee de l’Air et de l’Espace during the Paris Air Show. The Museum is a historic landmark for the industry and is one of the oldest in the world, home to more than 150 airplanes including prototypes of the Concorde and Swiss and Russian rockets.
The ceremony is recognized worldwide by the airline industry for its role in distinguishing the best airlines according to the opinion of more than 18 million passengers from 160 different nationalities.
ANNUAL SKYTRAX SURVEY
The awards and the SKYTRAX survey – known as the World Airline Survey – are considered the main reference tool for satisfaction levels among global airlines, serving as a single analysis of passenger opinion.
The SKYTRAX awards evaluate customer experience on the ground and inflight. The survey evaluates more than 41 aspects related to product quality and service levels, such as: check-in and boarding process, comfort of seats, cabin product, inflight catering and entertainment, and other service items. This year’s survey evaluated 275 international airlines.