LAN and TAM implement technology for pilots and cabin crew members that optimise flight operations and service on-board
LAN and TAM, members of LATAM Airlines Group, are the first South American airline companies to develop and provide their pilots and cabin crew members tablets equipped with applications geared to facilitate, optimise and improve the information management process for flight operations and service on-board.
“With these new projects, we aim to improve not only our passengers’ travel experience, but also provide better quality tools for our crew members. This initiative will lead to a reduction of data processing times and costs, an increase in our operations’ effectiveness indexes and the optimisation of the delivery of our service on-board,” said Jorge Ihnen, VP of Operations LATAM Airlines Group.
The new system will accelerate the information management process for each flight, reducing the data processing time from 15 days to only one day in some cases, and leading to a reduction of paper consumption of up to 100,000 sheets per month.
In addition, the company expects to generate a significant amount of savings in fuel consumption and decrease its CO2 emissions by approximately 3,000 annual tons since this project will eliminate the weight of computers and documents that used to be carried on-board.
Project for pilots
LAN and TAM have delivered over 1,000 tablets to their pilots with targeted applications and software programs to replace the printed materials the pilot carries for reference in their flight bag. These materials include navigation charts in digital format (to determine the route and height to follow), manuals, flight certificates and applications that help measure operational performance.
This initiative will improve the pilot’s flight experience by reducing paper consumption on-board as it will lead to increased awareness and navigation efficiency during flights. It also reduces data processing times from two weeks to two days, and allows for additional space in the cabins.
The company is slated to complete the implementation of this project in more than 300 planes and five flight simulators by the first quarter of 2016, providing all pilots with the new, advanced technology.
Project for cabin crews
LAN and TAM have already delivered over 2,000 tablets to its In Flight Service Managers, which allows them to have in a single place and digitally the entire necessary information to perform their operations, like reloaded flight data, on board service information and their work teams.
The Group is currently implementing the second stage of this project, which consists of providing the cabin crew members with access to additional in-flight information. For example, an interactive seating map with passenger information, catering services, details about frequent flyers on-board, special assistance that may be required, among others.
Investment in technology
LATAM Airlines Group has invested over USD$100 million in technological platforms and/or solutions that optimise the quality of their services, their passengers’ travel experience and the duties of LAN and TAM workers.
The main purpose of this strategy is to enable staff members to continuously deliver the highest quality of service standards available to passengers directly or indirectly.