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LATAM Airlines recognised by IATA for its self-service travel tools

December 19, 2017 Aviation No Comments Email Email

LATAM Airlines Group has announced that it has achieved the highest ‘Platinum’ certification in the International Air Transport Association’s (IATA’s) Fast Travel initiative. LATAM was the first airline group in Latin America to achieve this status and is one of only 15 airlines worldwide.

IATA’s Fast Travel initiative aims to promote speed, convenience and control for passengers – as well as deliver lower costs for airlines and airports – by simplifying airport processes and providing self-service options. In the development of the initiative, IATA identified six areas of focus, including self-service options for check-in; bag tagging; document scanning; flight rebooking in the case of delays or cancellations; boarding and bag recovery. 

 To achieve Platinum certification, IATA requires airlines to offer at least four of these services to 80% of passengers. LATAM was recognised for offering the following self-service options in the majority of its international and domestic networks: 

  • Check-in: passengers are able to receive their boarding pass via the LATAM website, mobile devices and self-service kiosks in airports

  • Flight re-booking: in the event of delays or cancellations, passengers can self-manage their reservations to make changes and alternative arrangements

  • Self-boarding: passengers can self-scan their boarding pass (using a printed version or via their mobile phone) at the boarding gate

  • ‘Ready to go’ bags: passengers can tag and check their own baggage using self-service kiosks

“Today’s passenger values autonomy throughout their journey – from purchasing tickets to arriving at their destination. That’s why, as part of LATAM’s commitment to offering an industry-leading travel experience, we continue to invest in digital tools to enable passengers to have greater control of their journey and time,” said Claudia Sender, Senior VP Clients, LATAM Airlines Group. 

Currently, 98% of LATAM Airlines passengers travel with their smartphone, tablet or laptop. Therefore, the majority of passengers can now buy tickets, check-in and review their flight status at any time using their mobile devices.

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