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LATAM is named the ‘Best Airline in South America’ in the Skytrax World Airline Awards 2019

June 20, 2019 Accolades No Comments Email Email

LATAM Airlines Group was named as the ‘Best Airline in South America’ in the Skytrax World Airline Awards, at a ceremony held during the Paris Air Show yesterday 18 June.

The awards are organised annually by aviation research organisation Skytrax and are based on a passenger satisfaction survey of the world’s airlines. This year’s survey included over 21 million eligible entries from passengers representing more than 100 nationalities.

LATAM was also awarded for the ‘Best Business Class’ and ‘Best Economy Class’ in South America.

“This is one of the airline industry’s most prestigious accolades because it reflects the opinions of millions of passengers worldwide. In recent years, we have focused on strengthening the company and maintaining our position as industry leaders in Latin America in a new competitive environment. We have worked to offer an unparalleled travel experience for the 70 million passengers we transport each year, significantly improving our punctuality, investing in the transformation of the cabins of over half our fleet, as well as incorporating technology and digital tools to provide greater autonomy. Without doubt, this award encourages us to maintain this course and continue listening to our passengers to be their preferred choice,” said Ramiro Alfonsín, Chief Financial Officer, LATAM Airlines Group, who received the award in Paris.

Edward Plaisted, CEO of Skytrax, added: “We are delighted to see LATAM being so well recognised in the World Airline Awards. The airline was well supported by customers in this year’s survey and has shown good progress in the global ranking. In what has been a challenging market, LATAM management and staff should be very proud of this great achievement.”

LATAM’s awards in 2019
This year, LATAM has received other important accolades for its travel experience and operational performance, including: ‘Best Global Airline in South America’, ‘Best Seat Comfort’, ‘Best Cabin Service’, ‘Best Entertainment’ and ‘Best Wi-Fi’ in South America in theAPEX Passenger Choice Awards; ‘Outstanding Food Service by a Carrier South America’ in the PAX International Readership Awards 2019; and the most punctual ‘Mega Airline’ in the2018 Official Airline Guide (OAG).

Annual Skytrax World Airline Survey
The Skytrax World Airline Awards are based on the results of its World Airline Survey, which is recognized as the main reference tool for satisfaction levels among global airlines, serving as a single, independent analysis of passenger opinion. Between September 2019 and May 2019, more than 21 million passengers, representing over 100 nationalities, were surveyed.

The ceremony: Paris Air Show 2019
The award ceremony was held during the 53rd Paris Air Show, which takes place June 17-23 at the Le Bourget Parc des Expositions in the French capital. Founded in 1909, it is the world’s largest and longest-running aerospace trade show. At this year’s event, more than 2,300 exhibitors from 48 countries will convene in meeting space of 192,000 m2.

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