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Launching Today: World’s First Travel Agent E-Learning Podcast ‘Travel Unlocked’, By Trafalgar

July 2, 2019 Training No Comments Email Email

With a long history of innovation within travel, Trafalgar has today launched another industry first, an Agent e-learning podcast created specifically to provide behind-the-scenes access to the brand in a way that has never been done before in travel.

With 91% of Australians aware of to podcasts and over 33% listening to podcasts monthly,* the demand and opportunity for listening and learning on the go is at an all time high. As the world leader and authority in travel, this latest innovation cements the brand’s commitment to innovation and destination expertise, and most importantly, it speaks to the brand’s passion for providing the best experiences for agents and customers while giving a deeper understanding of the people within Trafalgar who bring their trips to life.

The initial five-part series, ‘Travel Unlocked’, sees the brand reveal stories and never before shared information from a variety of guests within the business, such as Travel Directors, Sales Managers, Product Developers and CEO Gavin Tollman. The episodes will cover FAQs, JoinTrafalgar sustainability efforts, and how Be My Guest – another innovation by Trafalgar – was born, to name a just a few of the topics discussed.  

“We created Travel Unlocked specifically to address the direct feedback from agents, with 90% telling us they want and need better e-learning resources. Furthermore, 94% of agents surveyed said they wanted access to information that consumers could not find in any brochure or online, cementing their role as the experts in the industry,” says Conrad McCall, Trafalgar’s Global Trade Engagement Manager and podcast host. “As category leaders, we saw the opportunity to reach our valued agent partners in a way that suits them – that directly addresses challenges they currently face with accessing brand information in a hassle-free way. This e-learning series truly speaks to our AgentsFirst mantra and constant innovative thinking,” he said.

 The podcast series has been created in a way that is fun, engaging and takes listeners behind the scenes, whilst also doubling as Trafalgar’s official e-learning course. Each episode has an associated quiz, which can be accessed through TTC Academy, either via a desktop or on the go via the Litmos App. Agents can download the app, log in with their TTC Academy credentials and listen to the podcasts, accessing the review questions directly in the app, making it easy and accessible at their convenience.

“These Podcasts will change the game for our agent partners, opening up opportunities for them to learn about our brand on an even deeper level, in turn empowering them to share the Trafalgar story with their customers when recommending travel choices, and with plenty of laughs along the way” Mr McCall concluded.

 Travel Unlocked will be available from 1 July, via Apple Podcasts, Google Podcasts, Spotify, Stitcher, TuneIn and more as well as TTC Agent Academy.

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