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LAX PILOTS “Asklax” KIOSKS

July 14, 2018 Airport No Comments Email Email

Los Angeles International Airport (LAX) is offering guests a fun and innovative way to stay informed with the launch of self-assistance kiosks in two of LAX’s terminals, Terminal 2 and the Tom Bradley International Terminal. The AskLAX kiosks provide a wealth of information at the touch of a virtual button across a 36-inch touch screen. This includes terminal maps, concession and retail information, emergency information, transportation options, and traffic conditions. Guests can even take email-able selfies. Additionally, guests can speak directly with a knowledgeable LAX GEM (Guest Experience Member) over video chat in real-time.

The kiosks are another way LAX is providing information to travellers during the busy travel season, complementing our Guest Experience Members and Volunteer Information Professionals, who can be found throughout LAX’s nine terminals.

“Our AskLAX kiosks are an easy way for our guests to access the most up-to-date information for their trips, or reach out to a real person to help them when they need additional assistance,” said Justin Erbacci, Chief Innovation and Technology Officer, Los Angeles World Airports (LAWA). “These kiosks are just one example of how LAX is using innovation and pilot projects to improve our guest experience through technology and creative thinking.”

Shaped like a giant smartphone, guests can check on real-time flight stats, as well as see traffic conditions for routes going in and out of LAX. Guests can access maps to that terminal’s shopping, restaurant, and lounge selections, and then get step-by-step directions from the kiosk to the selected location. The kiosks also provide information about LAX’s Lost & Found operations; locations for service animal & pet relief and restrooms; medical facilities; ADA-assistance information; and more. Once the information is accessed, guests can send an email to themselves by entering an email address and tapping “Send.”

For those who prefer talking to a live person, the AskLAX pilot project provides video chat with Guest Experience Members. Guests just tap the “AskLAX” button to be connected to a live person be connected within a few seconds, ready to answer their questions.

The kiosks also include information on transportation options. Simply tap the screen for information regarding where to catch a rent-a-car shuttle, hotel shuttle, transportation network company (e.g., Uber, Lyft, etc.), or other approved service location, and directions will be displayed.

If a guest is feeling photogenic, then the AskLAX kiosk is just the place to take that spur-of-the-moment selfie. Guests can select from a variety of Los Angeles landscapes along the bottom of the picture’s frame and snap a photo that can be emailed directly from the kiosk.

The kiosks are part of a pilot program that is scheduled to run through the current calendar year. They are located in the Lower/Arrivals Level of both Terminal 2 and the Tom Bradley International Terminal. Also known as “vPods,” the kiosks are provided by Vgreet, a technology vendor that seeks to provide concierge services to guests with an intuitive swipe or tap.

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