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Let’s Talk Business with Richard Coles

June 8, 2017 Headline News No Comments Email Email

Goal Setting: Set realistic goals. E.g. Purchase running shoes and go on short runs before fully committing to a resolution to run a marathon!“Right from the get go [a resolution] has failure and procrastination built into it,” says Timothy Pychyl, associate professor of psychology at Carleton University in Ottawa, whose research focuses on procrastination.

Part of the problem is that we often choose the most unrealistic goals as resolutions under the false assumption that we can just “be a completely different person” in the New Year, says psychotherapist Rachel Weinstein.

In reality, “changes happen in small steps over time”.

And be careful about telling friends before you’ve had success. Even without taking action toward a resolution, we can experience feelings of success by simply announcing our goals to complete them and showing off our ambition well before we’ve accomplished the goal, according to Panych’s research. “Sometimes, it’s the absolute worst thing you could do, to tell everyone, because it already gives you some kind of reward,” he says. “Present self-wins, future self-losses.”

It might seem like selling your goals short, but if you truly want to achieve a resolution, set one that’s easy to tackle from day one. Better yet, says Weinstein, find one you can scale up to a more difficult resolution.

But if — like me — you’ve failed in the past, offer yourself some forgiveness, and resolve to be more realistic once it’s time to set new intentions. Rather than sticking to the same resolution, try a different approach that can strengthen the self-discipline muscle and provide a sense of satisfaction with even the smallest success.

“Developing self-discipline is a process,” “The more you start to accumulate success the more you start to see yourself differently.”

“Fall seven times and stand up eight.” – Anonymous

Story of a bus driver – a Management Lesson

One day, a bus driver went to the bus garage, started his bus, and drove off along the route. No problems for the first few stops-a few people got on, a few got off, and things went generally well. At the next stop, however, a big hulk of a guy got on. Six feet eight, built like a wrestler, arms hanging down to the ground. He glared at the driver and said, “Big John doesn’t need to pay!” and sat down at the back.

Did I mention that the driver was five feet three, thin, and not keen for a fight?  Naturally, he didn’t argue with Big John, but he wasn’t happy about it. The next day the same thing happened-Big John got on again, made a show of refusing to pay, and sat down. And the next day, and the one after that and so forth. This grated on the bus driver, who started losing sleep over the way Big John was taking advantage of him. Finally, he could stand it no longer. He signed up for body building courses, karate, judo, and all that good stuff.

By the end of the summer, he had become quite strong; what’s more, he felt really good about himself. So, on the next Monday, when Big John once again got on the bus and said, “Big John doesn’t pay!” The driver stood up, glared back at the passenger, and screamed, “And why not?” With a surprised look on his face, Big John replied, “Big John has a bus pass.”

Management Lesson:” Be sure what the problem is in the first place before working hard to solve one?”

The great basketball player, Michael Jordan said: “I’ve missed more than 9000 shots in my career. I’ve lost almost 300 games. 26 times I’ve been trusted to take the game winning shot and missed. I’ve failed over and over and over again in my life. And that is why I succeed.”

“Nothing in all the world is more dangerous than sincere ignorance and conscientious stupidity.”
–Martin Luther King

Coles Training, with extensive and successful training experience, will be offering NEW training courses in 2017 such as:

  • “Executive Assistant / Secretarial Training” (Managing the Manager)
  • “Improving your Customer Service”
  • “As Time Goes By” – Time Management Today
  • “Sales in the current Environment”
  • “Excellence in the Workplace with improved Internal Customer Service”
  • “Entrepreneurship – Creating Value for the Business”
  • And, many more.

Richard Coles, Owner of Coles International Training & Consulting researches, develops and delivers real world learning and organizational solutions to clients’ needs and problems around the world. One area of specialization is Customer Service and leadership initiatives. Richard was in the airline business for over 30 years in prominent roles and worked for the best, KLM, Qantas and Emirates, so understands the travel industry well. To discuss your training needs, challenges, goals and strategy, visit and email Richard on:

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