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Let’s Talk Business with Richard Coles Take a Deep Breath its almost half way through 2017!

September 2, 2017 Headline News, Training No Comments Email Email

“If your heart sets out to do good things, things will only get better”

Main thing is to make something better in second half of 2017. Don’t try to do it all at once. Step by step. Take control of your destiny by deleting the negative habits that have been dragging you down. Many resolve to start a new positive habit in 2017. Adding good habits can be fun, but unfortunately (most of the time), they don’t work. Approximately 38% of people will make resolutions, and only 8% will succeed. Instead of adding a new diet or workout regime, this week let’s mention the negative habits that have been holding us back.

  1. Stop habit of checking social media during the workday.

Social Media platforms are masters at making you stay there. Getting lost in Facebook can be fun, but it’s counterproductive during the day — especially while you’re trying to build that presentation for your investors.

  1. Stop habit of thinking it’s all about you.

Your frowning boss isn’t conspiring to fire you, as much as the cashier isn’t giggling about your tie. They’re thinking about themselves, and their own problems. Not you. I promise. It’s not about you. Run on that assumption when dealing with every human interaction in your life, and you’ll be much happier.

  1. Stop habit of multi-tasking.

Science tells us that only 2% of us can really multi-task. So don’t try. When attempting to get something off your “to-do” list, shut down everything except the program you need, and finally get things done.

  1. Stop habit of comparing yourself to everyone.

You will never win this game. There will always be someone smarter, better looking, better off and (seemingly) happier. Always. Focus on yourself, your mindset, your health, the state of your being, and you’ll win.

  1. 5. Stop habit of complaining.

It’s just not worth it. Be aware of the words that come out of your mouth. They affect you and the people around you. Speak of good things, and more good things happen. Speak of negative things, and more negative things happen. Simple.

  1. 6. Stop habit of wasting time with negative people.

If they don’t love and support you, just stop being available to them. They won’t notice. They’re too self-centered to care. Stay away from gossips.

  1. Stop habit of organizing long and unnecessary meetings.

Less meeting means more doing. Take the meeting, do what you need to do, and go and do it. If you run meetings try this: Set an agenda. As you run through the agenda go around the room and have everyone share:

What they’re working on / what they’ve completed / what they need to complete what they’re still working on. = You’ll shave 1/2 hour off your meeting time.

Start day with your most challenging task, dreading a particular task? Tick it off your list first to save the easiest for last.

Prepare for tomorrow, today. Writing a tomorrow list at the end of your day allows you to leave work prepared for your next workday while reducing dwell time overnight.

Some career tips from my experiences in travel industry – good luck to all of us!

  • Build your differentiators – the areas in which you are good and unique.
  • Remember: ‘Luck’ is only when hard work meets opportunity.
  • 85% of success can come from interpersonal skills.
  • Careful of promises – promises – don’t build your plans on promises
  • Be a problem solver – not a problem creator
  • Be known as pleasant and easy to deal with
  • Be aware of your time wasters and deal with them
  • Careful of the saboteurs, naysayers, complainers, gossips, they can’t help your career
  • Deliver more than is expected – be distinctive
  • Never leave a job because of one person
  • Create ideas and be original
  • Keep studying and learning
  • Learn to work in teams
  • Add value to your company whenever you can
  • Each of us must experience one of two pains – the pain of discipline or the pain of regret. Which one will you choose?
  • Continual learning- your life can only get better when you do something every day to improve your key skill areas.
  • Awareness and consistency – awareness what is going on around you and consistency in your performance
  • Capitalize on your strengths – minimize your weaknesses

“I’ve failed! What’s the next challenge – Pause, reflect, learn and move forward!”

Richard Coles, Owner of Coles International Training & Consulting researches, develops and delivers real world learning and organizational solutions to clients’ needs and problems around the world. One area of specialization is Customer Service and leadership initiatives. Richard was in the airline business for over 30 years in prominent roles and worked for the best, KLM, Qantas and Emirates, so understands the travel industry well. To discuss your training needs, challenges, goals and strategy, visit and email Richard on:

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