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Let’s Talk Business with Richard Coles Two Stories to begin:

September 16, 2017 Headline News, Training No Comments Email Email

Everyone Has a Story in Life

A 24-year-old boy seeing out from the train’s window shouted…

“Dad, look the trees are going behind!”

Dad smiled and a young couple sitting nearby, looked at the 24-year old’s childish behavior with pity, suddenly he again exclaimed…

“Dad, look the clouds are running with us!”

The couple couldn’t resist and said to the old man…

“Why don’t you take your son to a good doctor?” The old man smiled and said… “I did and we are just coming from the hospital, my son was blind from birth, he just got his eyes today.”

Every single person on the planet has a story. Don’t judge people before you truly know them. The truth might surprise you.

Shake off Your Problems

A man’s favorite donkey falls into a deep precipice. He can’t pull it out no matter how hard he tries. He therefore decides to bury it alive.

Soil is poured onto the donkey from above. The donkey feels the load, shakes it off, and steps on it. More soil is poured.

It shakes it off and steps up. The more the load was poured, the higher it rose. By noon, the donkey was grazing in green pastures.

After much shaking off (of problems) And stepping up (learning from them), One will graze in GREEN PASTURES. Don’t give up!

 “Attitude creates reality. How you view a situation can have an enormous impact on how you live. Some people see setbacks as absolute devastation, whereas others view them as opportunities. At the end of the day, the choice is really up to you.” 


A key characteristic of effective leaders is their ability to release the untapped energy in a group of people and direct it towards achieving medium and long term goals.

  • Shows clarity of vision. The ability to express a “dream” about the future, and to get people to “buy into it”.  The requirements that the leader is enthusiastic, energetic and positive about the future.
  • Shows a commitment to success. Takes full ownership of high standards.  Leaders impose these standards on themselves, and demand them from others.  This is essential if they are to be accepted by their team.
  • More than just keeping in touch. Effective leaders make sure that people have understood and accepted the vision.  Their staff see them as open and honest.  They communicate as much through actions as through words.  They model desirable behaviour.  However, they communicate about more than the ‘vision’ alone; they also focus on strategies for its achievement.
  • Show active concern for people. Effective leaders tend to have a high need for power, but exercise power for organisational and employee advantage, not just for professional satisfaction.  They protect their people, develop them and involve them in a highly participative way.  They emphasise both task and interpersonal concerns by means of their everyday behaviour.


  • Includes and trusts. Admits not knowing all the answers; is aware of ways in which other people’s strengths complement his own.  Is willing to take risks with people by pushing out the boundaries of their experience.
  • Shares knowledge. Acknowledges the need to inform people about the wider organisation, its vision and strategies for future success.
  • Defines scope. Defines scope for empowerment.  Sets out the boundaries of what is possible.  Gives people the confidence to act in an empowered way by establishing important guiding principles through which they can manage their own behaviour effectively.
  • Coaches and develops. Helps people to learn and develop by means of a “hands-off” approach.  Also encourages them to acquire knowledge and skills that the Leader himself/herself may not possess.

Leaders are also action-orientated, behaving in an empowered way themselves.

Richard Coles, Owner of Coles International Training & Consulting researches, develops and delivers real world learning and organizational solutions to clients’ needs and problems around the world. One area of specialization is Customer Service and leadership initiatives. Richard was in the airline business for over 30 years in prominent roles and worked for the best, KLM, Qantas and Emirates, so understands the travel industry well. To discuss your training needs, challenges, goals and strategy, visit and email Richard on:

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