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Looming gripes tally makes businesses lift their game

July 29, 2016 Headline News No Comments Print Print Email Email

egtmedia59Which are the most complained about businesses in New South Wales? We are about to find out.

NSW Fair Trading has begun collecting data on the most complained about businesses in the state and will publish the statistics next month.

The register will be published monthly, and will list NSW businesses that have received 10 or more complaints in the previous calendar month.http://www.pata.org/ptm-2016

Fair Trading Commissioner Rod Stowe said that in recent months his agency had been engaging with traders who had previously recorded high levels of complaints and had already seen some impressive improvements.

“Several businesses have already taken steps to avoid appearing on the register, including allocating more resources to dispute resolution and inviting Fair Trading to conduct training programs for their employees,” Stowe said.

The Commissioner said the register is a big win for consumers.

“This greater transparency gives consumers a more informed choice before they buy and traders who find themselves on the register will have a strong incentive to improve business practices,” Stowe said.

“The register is a tangible example of the [NSW] government’s open data policy which is intended to place government-held information into the public domain.”

Guidelines outlining how the register will operate have been endorsed by the Information, Small Business and Customer Service Commissioners and appear on the Fair Trading website.

The first complaints register will be published in late August and will be available at www.fairtrading.nsw.gov.au.

Edited by Peter Needham

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