Malaysia Airlines is pleased to announce a major deal with global travel technology leader Amadeus for a new Passenger Service System (PSS). The move to the Amadeus Altéa Suite will be a quantum leap forward for Malaysia Airlines, setting the benchmark for the traveller of the future.
Amadeus is the ideal partner for Malaysia Airlines, with the Altéa Suite delivering streamlined passenger service solutions including inventory, reservations, passenger self–service check-in, departure control and e-commerce. Navitaire, which was recently acquired by Amadeus, offers agile solutions including the New Skies Reservation System designed to suit the needs of low cost and hybrid carriers. New Skies has been in operation at Firefly since 2007.
Malaysia Airlines will be able to offer travellers enhanced speed and convenience, a sophisticated web booking experience, state of the art mobile applications and bundled offers to suit individual needs. Passengers can expect a leaner, more agile experience, from booking tickets to pre-purchasing excess baggage, meals and managing loyalty points, all at the click of a button.
Malaysia Airlines’ Group Chief Executive Officer, Christoph Mueller said, “We are determined to give Malaysia Airlines the technology platform it needs to provide the world’s best services to our customers. The move to Amadeus, underpinned by a groundbreaking continuous release approach to development, will truly put Malaysia Airlines at the leading edge of airline technology globally.”
Hazem Hussein, Executive Vice President, Airline Commercial, Amadeus Asia Pacific added, “We are pleased to be selected by Malaysia Airlines to help the airline optimise its operations and revolutionise the customer experience. By choosing Altéa, Malaysia Airlines will join a strong group of more than 120 forward-thinking airlines that understand the necessity of flexibility and customer centricity that our technology is able to bring to its operations.“
The agreement will also ensure Malaysia Airlines have even greater co-operation with its codeshare partners and within the oneworld alliance, enabling a streamlined customer experience between member airlines.
With this advanced technology, Malaysia Airlines will reinvent itself and be well-equipped to embrace the complex and dynamic conditions in this ever-changing global airline market.
The transaction is expected to close by the end of Q2 2016.