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Malware! Hyatt asks customers to double check

October 18, 2017 Headline News No Comments Email Email

Hyatt Hotels Corporation has advised customers it has discovered malware on computers that operate payment processing systems for Hyatt-managed properties. The Grand Hyatt Bali is one regional property named; the Grand Hyatt Kuala Lumpur is another.

Hyatt is advising customers to review payment card account statements closely.

In an issued statement, Hyatt that as soon as it discovered the activity, it launched an investigation and engaged leading third-party cyber security experts.

The hotel group said it “discovered signs of and then resolved unauthorised access to payment card information from cards manually entered or swiped at the front desk of certain Hyatt-managed locations” between 18 March 2017 and 2 July  2017. It published a list of affected hotels and respective at-risk dates here but the investigation is ongoing, so updates may occur.

No Hyatt properties in Australia were included on the list yesterday, though it mentioned the Grand Hyatt Bali, the Grand Hyatt Kuala Lumpur, the Andaz Tokyo Toranomon Hills in Japan, the Hyatt Place Pune/Hinjawadi  in India and various other world properties. Three were in Hawaii: the Grand Hyatt Kauai Resort and Spa, the Hyatt Regency Maui Resort and Spa, and the Andaz Maui at Wailea Resort.

“As always, customers should review their payment card account statements closely and report any unauthorised charges to their card issuer immediately,” Hyatt said.

“Payment card rules generally provide that cardholders are not responsible for unauthorised charges that are timely reported.”

Written by Peter Needham

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