Mandarin Oriental Hotel Group attained the highest rankings for many of its hotels, restaurants and spas in the 58th annual ‘Oscars’ of the hotel industry: the Forbes Travel Guide Five & Four Star Awards. A record of 18 hotels have been awarded, with three new additions to the Five Star category this year: Mandarin Oriental, Milan, the Group’s newest hotel, was the only property in the city to be honoured with the Five Star accolade. Also awarded were Mandarin Oriental, Paris and Mandarin Oriental, Guangzhou.
Of particular note, the Group’s flagship property Mandarin Oriental, Hong Kong, once again achieved a record of ‘five’ Five Star ratings across all three categories for the hotel, spa and three of its restaurants, the Michelin-starred Pierre, Mandarin Grill + Bar and the Krug Room. It is the only hotel in the world to receive this honour.
The Group’s second Hong Kong property, The Landmark Mandarin Oriental was again awarded Five Stars for its hotel, spa and two Michelin-starred restaurant Amber as was Mandarin Oriental, Macau. They both join Mandarin Oriental, Las Vegas and Mandarin Oriental, Miami, as five of only fourteen hotels worldwide to hold this prestigious honour, the most of any other hotel group. In addition the Group’s hotels are the only ones in Miami and Las Vegas to be so awarded.
Eleven of the Group’s hotels achieved Five Star distinction in both the hotel and spa categories; Mandarin Oriental, Boston, Mandarin Oriental, Las Vegas, Mandarin Oriental, Miami, Mandarin Oriental, New York, Mandarin Oriental, Bangkok, Mandarin Oriental, Hong Kong, The Landmark Mandarin Oriental, Hong Kong, Mandarin Oriental, Macau, Mandarin Oriental, Singapore, Mandarin Oriental Pudong, Shanghai and Mandarin Oriental, Tokyo. Mandarin Oriental, Washington D.C. achieved Four Star status for both the hotel and spa.
Mandarin Oriental, Milan
In addition, out of 47 Forbes Five Star Spas, twelve are Spas at Mandarin Oriental, more than any other hotel company. The list includes the Spas at Mandarin Oriental located in Boston, Las Vegas, Miami and New York together with London, Bangkok, both hotels in Hong Kong, Macau, Shanghai, Singapore and Tokyo. There were three new additions to the Forbes Four Star Spa category at Mandarin Oriental hotels in Guangzhou, Milan and Paris.
In continued recognition of the Group’s commitment to dining excellence, Twist by Pierre Gagnaire at Mandarin Oriental, Las Vegas, Azul at Mandarin Oriental, Miami, Pierre, The Krug Room and Mandarin Grill at Mandarin Oriental, Hong Kong, Amber at The Landmark Mandarin Oriental and Vida Rica at Mandarin Oriental, Macau achieved the Five Star award. Man Wah at Mandarin Oriental, Hong Kong and Asiate at Mandarin Oriental, New York were both awarded a Four Star mark of excellence.
“We are delighted that so many of our properties have been honoured with the top level of hospitality distinction in the Forbes Five and Four Star awards,” said Michael Hobson, Chief Marketing Officer at Mandarin Oriental. “Ensuring that we operate to the highest possible standards every day, this is truly a testament of our hotels’ legendary service and commitment to excellence.”
According to Forbes, standards for Forbes Five Star Award certifications are exact, and few properties meet them. Within the industry, these awards are highly coveted and highly respected. In 2016, 154 hotels achieved Forbes Five Star Award status, 56 restaurants and 47 spas have achieved the Forbes Five Star Award.
Forbes Travel Guide’s (formerly Mobil Travel Guide) Star Awards ratings process is based on more than 500 standardized criteria for hotels, restaurants and spas worldwide, making it the most rigorous and comprehensive in the industry. To achieve Forbes Travel Guide Four and Five Star status, properties must meet or exceed the bar-setting service standards, which are determined through an unannounced, undercover service evaluation conducted by Forbes Travel Guide’s expert inspectors.