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Marriott Shows Why the Customer Is King with 2014 Stevie Award Win

April 10, 2014 Accolades No Comments Email Email

Customer service has always been an essential part of Marriott International’s DNA so it is no wonder that Marriott International’s Intermediary Partner Care team took home the Gold Stevie Award for Customer Service Department of the Year (Hospitality, Leisure & Tourism category) for the second year in a row.

“We strive every day to show our customers the true meaning of hospitality. It is truly the cornerstone of our company.  That is why it is so gratifying to receive the Stevie Award,” said David Townshend, Marriott’s senior vice president, global sales.

The Stevie Awards for Sales & Customer Service are the world’s top sales awards, contact center awards, and customer service awards.  The Stevie Awards organizes several of the world’s leading business awards shows including the prestigious American Business AwardsSM  and International Business AwardsSM.

More than 1,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 36 percent over 2013.  Finalists were determined by the average scores of 129 professionals worldwide, acting as preliminary judges.  Entries were considered in 43 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 43 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Coaching Program of the Year to Sales Department of the Year; and categories to recognize new products and services and solution providers.

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