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Meet “Vale”: the sales bot from Volaris

April 10, 2017 Tech No Comments Email Email

Volaris, the leading LCC of Mexico, has launched the Caravelo developed Vale chatbot to enable sales and servicing for its V.Club members through facebook messenger.

Vale, Spanish for “OK, sure”, launched last week in Mexico and is initially available for the airline V.Club members on the facebook messenger platform. Vale is the first chatbot globally to enable customers to book and pay for airline services within the chat platform, setting a new benchmark for bots within the airline industry.

Holger Blankenstein, Volaris Chief Commercial Officer, said “Chatbot technology, underpinned with AI will revolutionise the way airlines engage with their customers. We are firm in the technology and will continue to evolve Vale to be a full time personal assistant for our travelers

“Using Vale, our V.Clcub members can book and pay for Volaris services quicker and easier than ever before. It will allow us to get to know our customers better than ever and make more personalized offers. Messenger is just the start, we will soon have Vale available across multiple platforms to give our V.Club members seamless access to our services”

Vale was developed by Caravelo, a leading technology company specializing in airline revenue, distribution and process enhancements. Iñaki Uriz, Caravelo CEO, said “Working with Volaris to deliver Vale has been fantastic. They, like us, are committed to innovative solutions that will enhance the user experience of travellers”

Caravelo’s experience in providing innovative white-label solutions to the airline industry have ensured that the experience for Volaris is wholly integrated within its customer experience from day one.

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