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Melbourne Start-up Typsy Takes on Hospitality Industry’s Skills Gap Problem

August 31, 2016 Business News No Comments Email Email

The company has developed an innovative online training platform that helps hospitality professionals improve their skills. Through access to a library of online video courses, users can learn practical tips from the world’s best instructors.

Typsy offers bite-size video courses and instant self-assessment to allow hospitality professionals to learn industry-specific skills. The platform also allows hospitality owners and managers to schedule training out to specific venues and team members, and then monitor how staff are responding. An intuitive management dashboard shows how many hours of training staff have completed and who the most engaged staff members are.

The Australian hospitality is facing major skills shortages. According to The Australian Tourism Labour Force Report, over half of businesses in the café and restaurant sector report recruitment difficulties, naming a lack of required skills as the main reason. The report concluded that if not addressed, these difficulties in the hospitality industry will also restrict growth in Australia’s tourism sector in the long-term.

Jonathan Plowright, founder and CEO of Typsy, says that it’s time for the hospitality industry to take training online. “We’ve talked to a lot of hospitality businesses, and skill shortages and high turnover rates seem to be general problems they’re having a lot of trouble with,” he says. “Most hospitality managers don’t have the time to organise extensive training, and they want to track results. Typsy offers a simple way for hospitality businesses to fill those skill gaps.”

Mike Barouche, General Manager of the Australian Hotels Association, believes Typsy presents great opportunities for the industry. “The prospect of one-on-one training with the world’s best through the convenience of a user’s smartphone is remarkable,” he says. “I particularly like the idea of being able to access specific subject matter training in bite-sized chunks at any time of the day.”

Typsy has been filming courses at a rapid pace across Australia and North America, with course instructors including World Barista Champion Sasa Sestic, Electrolux Appetite for Excellence Award winner Brooke Adey and social media expert Sam Mutimer. Members can learn about a range of course topics including barista skills, leadership, menu engineering and social media marketing. Typsy’s course library currently consists of over 200 course titles and is said to grow to 300 in the next 6 months.

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