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Meliá Hotels International Has Joined The #Coachexit Project To Promote The Employability Of Young People At Risk Of Social And Labour Exclusion

June 8, 2016 Careers No Comments Email Email

Along with other companies, Meliá Hotels International has joined the Corporate Volunteer project led by the EXIT Foundation to promote the employability of young people at risk of social and labour exclusion through coaching and mentoring.


On the #CoachExit project, participants receive guidance from Meliá volunteers to help them find the motivation to continue with their studies, as well as career guidance within the reality of a company and also increasing their self-esteem.

In this edition of #CoachExit held in May in Palma de Mallorca (Spain), 25 young people aged from 16 to 21 with low education levels took part. The project has enabled Company volunteers to represent the values of the Company and increase the confidence of the participants.

The result of the experience and professionalism of the Exit Foundation, the methodology has allowed 74% of the participants to pass the course and 85% state that they are certain about what training they are going to do to ensure they have a job in the future.

Corporate responsibility

For Meliá, this project is becoming more important bearing in mind the need of young people to find a practical sense to the academic training they receive. It is an important means of motivating young people to further their education and receive more training. Youth employability is one of the pillars of the Company’s CSR model, and Meliá aims to help develop the talents of young people, with special attention to those at risk of exclusion, improving their access to the labour market through career guidance, sharing knowledge, and providing them with professional experiences in real working environments in the hotel industry.

Participation in such projects also helps remove barriers and raise opportunities for cooperation between companies and associations, as high social impact objectives are shared by all the companies taking part.

Supported by senior management, numerous members of the Meliá team have participated in the project, sharing the objective of injecting enthusiasm into young people and encouraging them to go further in their education and training. Volunteers have included team members from Corporate and Regional Human Resources, Corporate Responsibility, Hotel Management, GEX, Kitchen teams, Activities teams, Restaurants, Housekeeping, Reception…

Structure and Development in 6 Stages 

  1. Training of volunteers by certified coaches
  2. Company visit. The youngsters visited the Meliá Corporate Office to get to know more about the Company and the different hotel areas, talking with executives from each of the areas about the daily activities they are responsible for. As Meliá is a hotel company, the youngsters were also shown the reality of a hotel: the Sol Katmandu Park & Resort. The GEX Manager of the hotel took the youngsters on a tour of all the back-of-the-house areas not seen by guests but vital to excellent service. They saw the kitchens with the kitchen staff, talked with the activities team, saw how the bar and reception are managed, and found out how the housekeeping department is organized, always accompanied by the SOL KATMANDU PARK & RESORT teams responsible for each area.
  3. Areas of interest. The hotel visit allowed the youngsters to identify the specific areas of the organization which they found most attractive. Meliá then organized much more focused visits to each of the areas to explore in greater detail their daily routine. The activities and kitchen areas proved to be the most attractive for the young people. Visits in detail were led by the Head of Activities for the Sol brand and the Head Chef at the SOL KATMANDU PARK & RESORT.
  4. Human Resources. The Corporate Human Resources helped the youngsters take part in a session to enhance their skills and abilities, improve their CVs, write an attractive online profile, and a few tricks for interviews and for understanding what a company like Meliá looks for in a new, young employee.
  5. Personal Project. Every participant, together with their coach, had a chance to discuss expectations, wishes and dreams, about the difficulties they face in their lives, about how to face challenges, regain lost motivation, and discover new motivations.

Joint Evaluation. All of the participants, companies and volunteers took part in a session at the Melia Palas Atenea in which they reviewed the entire experience sharing stories and challenges, in various workshops.

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