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Men sue Qantas and demand 60 million flyer points

July 4, 2013 Headline News, Loyalty No Comments Email Email

egtmedia59Two men who became involved in an argument with Qantas staff after they were refused access to a clothes locker have launched legal action against the airline.

The men are demanding 60 million frequent-flyer points, according to a report in the Melbourne Herald Sun.

The paper said lawyer Peter Lustig and client Giuseppe De Simone were returning from Sydney to HH250x250-1Melbourne in 2006 when they were allegedly told they couldn’t store clothes in business class lockers because they were full.

The men were travelling in economy class. They claim De Simone was assaulted after a verbal dispute with a customer service manager.

The matter surfaced in the Victorian Civil and Administrative Tribunal when the men launched action for compensation. They want a combined 60 million frequent-flyer points – the equivalent of AUD 600,000 in flights – the paper reported.

They also want a written apology from the airline and they want their frequent-flyer status reinstated.

Qantas applied to have the men’s claim struck out, but the airline’s application for that was dismissed.

Victorian Civil and Administrative Tribunal member J Grainger said he doubted whether “the Tribunal has the power to order Qantas to give Mr Lustig and Mr De Simone 10 million and 50 million Frequent Flyer points respectively by way of exemplary damages. I am also doubtful that if the Tribunal made such an order, the ‘value’ of the order would be nil for the purposes of assessing whether the claim made by Mr Lustig and Mr De Simone is a small claim. However, this is an issue to be determined at the hearing of these claims after the parties have had an opportunity to give evidence and make detailed submissions about the issue.”

Lustig and De Simone, both former frequent flyers with Qantas, have reportedly since been banned from travelling on Qantas.

Written by : William Sykes

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