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Meritus Hotels & Resorts advances service levels to Singapore MICE Market with deployment of Passkey’s Groupmax Solution

October 7, 2013 MICE No Comments Email Email

Singapore-based hospitality group Meritus Hotels & Resorts now has the most technologically advanced meetings and group management solution available for its planners and guests. 
The adoption of Passkey’s award-winning hotel booking solution, GroupMAX, will allow Meritus to offer meeting planners not only a personalised booking experience for every event, but will allow its guests to book their stay for any event at Meritus using any web connected device.  Both Meritus’ flagship Mandarin Orchard Singapore and Marina Mandarin Singapore have recently deployed the GroupMAX toolset.o4hsp80ix1fcvo8rgijb

The implementation of GroupMAX by Meritus adds to the momentum Passkey is experiencing in international markets, where over 50 major hotel properties in Europe and Asia have added GroupMAX to their arsenal over the past 12 months.

At Meritus, every planner will have the opportunity to enjoy a custom designed website for their event and every attendee will be able to browse a wide range of accommodation options and make their hotel bookings online.  Moreover, planners will have access to a live dashboard to track their room block from any web connection.

“There certainly is a lot for us to gain,” remarked Paul Stocker, regional vice president of sales at Meritus Hotels & Resorts. “But the driving force in our decision to deploy GroupMAX is what it allows us to offer our MICE (Meetings, Incentives, Conferences and Exhibitions) clientele. We will not just be fulfilling meeting planner requests; we will be consistently exceeding their expectations and enabling new levels of their success.”  Specifically, planners hosting events at the two Meritus properties will enjoy:

·  Increased block pickup: The ability for attendees to book their rooms online has been proven to consistently increase booking pace and room block pickup.

·  Visibility into event performance: Advanced dashboards and reporting make it easy for planners and hotel staff to view up-to-date information and make timely decisions.

·  Secure, automated room lists: GroupMAX’s room list tool ensure that all attendee data is PCI (Payment Card Industry) secure.  In addition, planners can make their own changes online, avoiding the often tiresome back and forth with hotels.

·  A rich attendee booking experience: Attendees can now book their event accommodations from any connected device using event-branded, visually rich booking websites.  In addition they’ll be able to browse a wide variety of room upgrades and hotel add-on options such as Wi-Fi, spa services, late checkout, etc., all in a simple and fun booking experience.

“For hotels, having the right tools to serve this growing and highly competitive market is often the difference between mere survival and major success,” commented Passkey’s president and CEO, Greg Pesik. “We are delighted with Meritus’ decision to deploy our technology and are looking forward to its impact on the local event landscape.”

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