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MICROS Officially Releases OPERA Mobile, Unplugging Hotel Guest Services to Enrich the Guest Experience

June 24, 2013 Tech No Comments Email Email

 MICROS Systems, Inc., a leading provider of information technology solutions for the hospitality and retail industries, announces the release of the new MICROS OPERA Mobile solution.

Developed with a colorful, vibrant, and user-intuitive interface, OPERA Mobile provides essential functionality at hoteliers’ fingertips, allowing them to check-in and check-out guests, or­ganize housekeeping activities, and manage task sheets and room maintenance from virtually anywhere while using a mobile device.  See related video at http://youtu.be/uSaVGxV2OEQ.

OPERA Mobile enhances property management at hotels and resorts by enabling hotel staff with smart, service-focused mobile tools, allowing them to increase overall guest satisfaction while maintaining a personal touch. OPERA Mobile provides hotel staff the opportunity to check-in and check-out guests from curbside, lobbies, meeting rooms, and even airports. Built on the latest technology, OPERA Mobile helps optimize revenue generating opportunities, operational efficiencies, and increase overall guest satisfaction from check-in to departure.

Not only are remote front desk functionalities enriched, but housekeeping, room management and room maintenance tasks are simplified. Staff can easily update a room status on the go as well as include instruction and direction to other staff members. OPERA Mobile is a solution specifically focused on providing hoteliers the tools necessary to transform hotel operations from single property to enterprise level.

Laurent Idrac, ACCOR CIO stated, “OPERA Mobile offers ease of service and enhanced productivity to our hotel group, further improving the offerings that we deliver to our guests. The web-like user-interface makes it very simple and intuitive for staff to determine and prioritize tasks according to standard workflows. Adding this solution to our MICROS hosted environment has been very secure, reliable and easy to manage.”

“We are very pleased with the overwhelming acceptance of OPERA Mobile from our multiple customers participating in the beta test,” stated Trevor Sands, Vice President, Product Development Hotel Systems.  “OPERA Mobile is a perfect accompaniment to the OPERA Enterprise Solution providing new ways to streamline process workflows and enhance the guest experience.”

MICROS OPERA Mobile demonstrations are available at Booth #301 at the HITEC convention on June 24-27th in Minneapolis, Minnesota.

To find out more information on OPERA Mobile, please visit http://operamobile.micros.com.

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