A travel agent has sued Microsoft and won, claiming the software giant was too pushy in trying to get her computer to upgrade to Windows 10, resulting in a big slowdown that cost her travel agency money.
The problem began shortly after Microsoft released Windows 10 to the public last year, a story in the Seattle Times explains. California travel agent Teri Goldstein’s computer started trying to download and install the new operating system.
The Windows 10 update, which Goldstein says she didn’t authorise, failed – but the process had a dire effect on the computer she uses to run her travel business in Sausalito, near San Francisco. The PC computer continually crashed and was unusable for days at a time, Goldstein says.
Goldstein contends she had never heard of Windows 10 or been asked if she wanted to update her operating system.
She found herself unwittingly involved in a push by Microsoft in the US to offer Windows 10 as a free update to non-business users of Windows 7 and Windows 8 or 8.1 until 29 July 2016, before the update costs USD 119.
When Goldstein encountered the problem caused by the unsought software upgrade, and her attempts to fix the issue through Microsoft’s customer support failed, she took Microsoft to court, demanding compensation for lost wages and the cost of a new computer.
She won, the Seattle Times reports. Last month, Microsoft dropped an appeal and Goldstein collected the USD 10,000 judgment (currently equivalent to about AUD 13,450) from the company.
The paper was careful to point out that Microsoft denies any wrongdoing, with a Microsoft spokeswoman quoted as saying Microsoft had stopped its planned legal appeal “to avoid the expense of further litigation”.
The software titan has come under fire in the US for allegedly pushing too hard to get users of older Windows editions to update to its new Windows 10. Some aggrieved users say the new operating system is loading onto their computers without them having agreed.
Microsoft says the upgrade is an option, not a requirement. “We’re continuing to listen to customer feedback and evolve the upgrade experience based on their feedback,” it said in a statement.
Written by Peter Needham