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Millbrook Resort named a ‘Stellar Stay’ in Australia and New Zealand by leading travel website HotelsCombined

May 21, 2014 Accolades No Comments Email Email

unnamed (11)The world’s leading hotel price comparison website, HotelsCombined, has named Queenstown’s Millbrook Resort one of the best properties in Australia and New Zealand in its second annual ‘Stellar Stays’ awards.

The award judges singled out just 13 outstanding properties across Australia and New Zealand based on a stringent set of criteria specifically around the large number of exceptional guest reviews received across many travel sites.

The winning properties’ environmental, sustainable tourism and community initiatives were also a key aspect and each property had to have won at unnamed (12)least three major other awards in the last 12 months to be considered.

HotelsCombined global PR and content manager Alycia Simons said the strict award criteria “ensures the calibre of the winning properties remains very high”.

“Responsible tourism is very important to HotelsCombined and the ‘Stellar Stays’ Awards aim to encourage and highlight the benefits of sustainable tourism practices,” said Ms Simons.

“Each of the awarded hotels has contributed significantly to the local community or environment in some way. This may be through the implementation of international best practice standards and procedures or via an ongoing commitment to community programs and initiatives.”

The reviews on HotelsCombined are aggregated from over 38 million reviews from multiple travel and review sites with a potential maximum score of 10. All winners rated 9.0 or higher and had a minimum of 250 customer reviews on unnamed (13)the HotelsCombined site.

The award adds to the five star resort’s already impressive trophy cabinet and continues a formidable run of positive feedback, guest reviews and fantastic coverage as co-host of the New Zealand Golf Open for the first time earlier this year.

Within the last 12 months alone Millbrook Resort has been voted the Best Golf Resort in Australasia at the World Travel Awards for the third year running, Best Luxury Wellness Spa for Australasia & Oceania in the World Luxury Hotel Awards 2013, and No 1 Hotel in New Zealand Trip Advisor Travellers’ Choice Awards in 2013 and 2014.

Millbrook Resort head of operations Brian Howie said the latest award was unique as it centred on multiple factors that contribute to the success of a world-class hotel.

“This accolade is based not only on the incredible guest reviews we’ve received across multiple websites and our previous award wins, but it also recognises the importance of operating a five-star resort in an environmentally-responsible manner while also maintaining world-class standards,” heunnamed (14) said.

“Sustainability and protecting our environment for future generations is of the utmost importance to us and we’ve undergone some noticeable alterations in our processes to ensure we not only meet but exceed our commitments to the environment.”

“As a five- star Qualmark and Enviro Gold rated property we endeavour to ensure our guests enjoy a world-class experience while also doing our bit for the environment.”

One area of interest is Millbrook Resort’s pioneering use of EM Technology (EM™) to help reduce waste across the resort.

“We’re leading the way in this area, ensuring the resort is as environmentally-friendly as it can be. With over 500 acres to tend to, including established grounds and wetlands which are home to an abundance of wildlife, our task isn’t small.”

EM™ (Effective Microorganisms) is a natural and probiotic technology developed 28 years ago that is made up of beneficial and highly efficient organisms, which are not harmful, non-pathogenic, and not genetically modified or chemically synthesized.

“The win adds to our already impressive array of awards, accolades and consistently good guest feedback we receive daily. It’s an encouraging nod to the hard work of the team who go above and beyond to ensure guests who visit Millbrook leave feeling relaxed and truly wowed by our stunning environment.”

“Our world-class standards are unrivalled and awards such as this reflect that.”

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