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MTA engine room Melbourne-bound to ensure 24/7 service delivery

October 10, 2014 Mobile travel consulting No Comments Email Email

mtatravel Mobile Travel Agents has commenced relocating its full head office support team from its Gold Coast HQ to the Park Hyatt Melbourne to make sure the company’s day to day business carries on uninterrupted when the three-day ‘Imagine-Believe-Achieve’ national conference kicks off on Friday afternoon.

Describing the move as “mammoth but essential”, MTA co-managing director, Karen Merricks said the company had an obligation to ensure day to day business systems remained functional, irrespective of the location.

“Just because we are away on a conference for three days doesn’t mean business comes to a halt,” Ms Merricks said.

“We have a duty to ensure we provide both our MTA members and their clients with support on a 24 hour, seven days a week basis.

“It doesn’t matter where they are or for that matter where we are.”

“Moving close on 40 people and making sure all the systems are functioning is a huge job.

“But we proved we could do it last year when we travelled to Canberra.

”The mobile element is the very essence on which we pioneered our business model 14 years ago.

“Nothing has changed since then and being able to maintain that service delivery anywhere and at any time still remains an essential component of everything we do.”

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