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MTQUA launches world’s first international certification in medical tourism for hospitals, clinics, agents.

March 3, 2014 Medical Tourism No Comments Email Email

Medical Travel Quality Alliance (MTQUA), promoting better quality and safety for medical tourists since 2009, has launched the first ever international Medical Tourism Certification for health and wellness providers and agencies around the world.

For the first time, travelers seeking medical treatment anywhere in the world can find hospitals, clinics and medical travel companies that have been certified for the quality of the non-clinical care and services they offer to medical travelers.

“Medical tourists are traveling to get better, not to get frustrated, frightened or cheated,” says Julie Munro, President of MTQUA.

“They are not ordinary patients. They need extra care, services and consideration, and they need to be able to trust their hospital or agent to deliver these,” she says.

Medical tourists are faced with more choices for treatment than ever from among the growing numbers of hospitals, doctors and service companies around the world that serve the medical traveler.

Certification looks beyond the luxuries of five-star hotel services to review non-clinical aspects of care including communications, ethics, pricing and cultural sensitivity that are critical in good care yet travelers can’t judge these on their own.

“I’m extremely pleased with the response from the medical tourism industry,” says Ms. Munro. “We have already certified hospitals, clinics and agents across Asia, in the Middle East and the United States.”

Medical tourism certification is awarded to a hospital, clinic or medical tourism agency that meets the international standard of quality in 10 non-clinical areas that directly impact a medical tourist’s wellbeing and good results.

These include:

  • the website and internet marketing
  • communication procedures and protocols
  • privacy and security measures
  • multicultural sensitivity
  • international patient services
  • and other operations and business procedures that have been shown to affect the quality of treatment and care a medical tourist receives.

Certified establishments display the silver and blue “Medical Travel Certified” seal.

Download the Guide To Medical Tourism Certification.

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