NCR Corporation, the global leader in consumer transaction technologies, today announced that the world’s leading international airport, Dubai International (DXB), has enhanced its passenger experience with the NCR Wayfinding solution integrated with Visioglobe, editing indoor map management software. The integration allows passengers to scan boarding passes at an NCR kiosk and view a map and recommended route to their departure gates with the remaining time until the plane departs as well as explore shop, dine and relax options in the meantime.
“In 2015, Dubai International served 78 million passengers. Many of these travelers have never set foot in our airport, which can lead to uncertainty around locating their departure gate as well as lack of awareness on all the other fantastic lifestyle products and services we have to offer,” said Matt Horobin, Dubai Airport head of digital media. “Now, passengers can walk up to a kiosk and receive a personalized map, along with expected walking time to any and every airport destination. It’s a better travel experience.”
Passengers aren’t the only beneficiaries of the integration, according to Visioglobe CEO, Eric Bernard.
“Travelers tend to feel more confident when they know where they’re going and how much time they have to get there,” Bernard said. “This leads to more spending at shops and restaurants along the way. The traveler has a better airport experience while vendors generate additional revenue. Moreover, passengers can reach their gate on time and decrease flight delay departure.”
Additionally, airport staff can publish map, route, and point of interest data to kiosk, web and mobile channels in a single step.
“Dubai International averages nearly two million kiosk interactions each year, a number we expect to grow. As travelers continue to rely on technology, Dubai Airports in partnership with NCR continue to provide its customers a simple, attractive interface while offering airport staff intuitive functionality for quick and easy map updates,” said Paul Langenbahn, president, NCR Hospitality.