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New, affordable, service backed insurance for the Smart Traveller

April 9, 2015 Headline News, Insurance No Comments Email Email

egtmedia59Bharti AXA General Insurance (GI) Company has launched affordable, service backed SmartTraveller global coverage insurance for students, individuals, families and frequent travelers.

Addressing the media in Mumbai last week, Mr. Milind Chalisgaonkar, the interim CEO & MD, Bharti AXA General Insurance, said: “International travel for Indians has increased substantially and with it has arisen a need to be better prepared to manage any travel related risks. The distinguishing factor of our offering is that even the most basic version of our travel insurance products offers 11 or more benefits that equip a traveler to manage nearly any problem they may face.”

Medical, emergency, loss or damaged, baggage, flight issues like missed flight, personal emergency and personal liability are covered at less than one percent of the trip cost.

Milind Chalisgaonkar, the interim CEO & MD, Bharti AXA General Insurance and Rachna Sethi, CEO, AXA Assistance India


The new product has two major plans catering to Individuals and Families and frequent travelers through a variant known as Annual Multi Trip International travel insurance plan. These cover geographies including U.S.A & Canada, Schengen (enlistment under way); Asia excluding Japan and Worldwide including Japan

The Students plan covers students in the age group of 16 to 40 years, for U.S.A and Canada and rest of the world.  Study interruption, sponsorship protection and medical treatment for nervous and mental disorders including alcohol and drug dependency disorders are covered for students.

Mr Chalisgaonkar said: “Our partnership with AXA Assistance ensures that we provide seamless end to end claims assistance globally, thereby leveraging on the strengths of our parent company. We are confident that this product will be well received by the frequent traveler community and help us become the first choice for customers”.

Apart from affordability, AXA assistance is the key differentiating factor in favour of SmartTraveller. AXA Assistance is wholly owned by the AXA Group, so Bharti AXA GI and AXA Assistance belong to the same parent.

Ms. Rachna Sethi, CEO, AXA Assistance India, said: “Being world leaders in providing best-in-class emergency response and everyday assistance to our customers worldwide, we manage over 30 global 24×7 alarm centers. One of such alarm centers is located in Delhi, equipped to render services to our Indian clients in their own language, and to understand their needs, fears, and concerns when faced with an unfortunate situation on any of their visits, overseas.”

With over 7000 of own employees and 70,000 high quality provider network of physicians, hospitals and related services in over 200 countries, traveler community covered by SmartTraveller will benefit from AXA Assistance’s seamless assistance solution through effectively managed global access, quality and cost.

Ms Sethi said: “We give the last touch assistance for insurers through preventive security and medical advice and specialize in travel, medical and also roadside automotive and concierge assistance. AXA assistance has relationships with various embassies and sends a local employee to get passport or visa on behalf of the client, in case of loss or theft.”

The product has already caught the attention of travel agents during its three month trial period.  Hector D’Souza, President, and L’Orient Travels told eGTMedia: “I picked SmartTraveller for three of my clients after studying its offerings and will continue to sell these.”

Extensive coverage including Hijack distress allowance, loss of deposit or cancellation of hotel or flight, legal expenses, home burglary insurance and toll free number for claims across the globe, make it a favorable insurance product.

Smarttraveller insurance purchase is easy and simple online and can also be bought on the day of departure on

Written by : Anand & Madhura Katti

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