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New system helps agents manage card payment risks

September 14, 2017 Headline News 1 Comment Email Email

Accepting credit card payments can involve risks for agents, which is why AFTA has been working with Tramada to design “a real-time report for clients to easily determine current and future creditor insolvency risk”.

AFTA earlier this month announced the launch of the AFTA Insolvency Chargeback Scheme (AICS), proclaimed as the first ever travel industry scheme to provide a solution to supplier failure chargebacks.

Now AFTA has partnered with Tramada to make it easier for travel agents to apply for AICS and manage risks associated with accepting credit card payments.

“Tramada has designed a real-time report for clients to easily determine current and future creditor insolvency risk,” AFTA said in an issued statement.

“The tramada AICS report was developed as part of their ongoing commitment to the security and success of clients. It identifies key elements such as creditor, client, travel dates and monies already paid to a creditor.

“The tramada AICS report is available now in the standard reporting suite to all Tramada clients at no additional charge.”

AICS brings to light the risks agents carry regarding suppliers potentially becoming insolvent and subsequent client chargeback. The tramada AICS report was designed with AFTA requirements in mind, so that agents are not left “holding the bag” when it comes to identifying volumes paid to and trips outstanding with various creditors, AFTA said.

“While we’ve made the report available to all Tramada agents, AFTA AICS members will be advised which suppliers are at risk, so those agents can quickly check their tramada AICS report to assess potential damages and redirect clients proactively,” Susan Enners, Tramada country manager, Australia and NZ, said.

AFTA chief executive Jayson Westbury said that working with Tramada on “this terrific benefit for travel agents” had been wonderful. “and we greatly appreciate the support and initiative that Tramada has given to AICS.

“AICS brings great benefits to ATAS travel agents who choose to participate and with this new tramada AICS report, things just got even easier,” Westbury said.

AICS is available to ATAS accredited travel agencies and provides protection against consumer debit and credit card chargebacks. AICS is a Mutual Beneficiary Fund owned by ATAS entities and at no cost to members.

AFTA is encouraging ATAS-accredited travel agents to apply for AICS now. To find out more visit or contact Amanda Rixon on

Edited by Peter Needham

Currently there is "1 comment" on this Article:

  1. AgentGerko says:

    AFTA is trying hard to turn the attention away from its failed ATAS scheme. As Mr Westbury admitted, ATAS can only go on the info companies provide if its accurate. Reeds info clearly wasn’t accurate. I suspect any business in trouble is going to provide incorrect info to cover up the facts, and this makes ATAS a toothless tiger. And now this new system will advise agents if a supplier looks doubtful??? How? AFTA/ATAS didn’t know 24hrs prior that Reed was doubtful so how is this system going to be any better? All these things do is cost the agent more money and provide nothing like the cover that the self-funding TCF did. Travel insurance won’t cover these supplier collapses. Agents indemnity insurance won’t. ATAS won’t. The only thing that did, and did it well, was the TCF and nobody can deny that.

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