Exceptional problem solving, going the extra mile and an all-consuming passion for excellence has resulted in InterContinental Wellington’s Jenna Abramowitz being named the hotel industry’s Front Office Services Employee of the Year.
At the NZ Hotel Industry Awards 2016 held in Auckland last night, Jenna was praised by the judges for her achievements, skills, future ambition and commitment to the industry.
Jenna Abramowitz – Front Office Services Employee of the Year 2016
Currently InterContinental Wellington’s Front Office Manager, Jenna internally transferred to Wellington’s luxurious five-star hotel some two years ago after working with InterContinental Hotel Group properties in Sydney and Melbourne and completing IHG’s High Potential Future Leader programme.
Jenna initially joined the Wellington property as the Club InterContinental Manager, a pivotal role in relaunching the luxurious space after the Club lounge was relocated to face out over the harbour and completely refurbished.
During this time, Jenna created operating procedures which laid the foundations for the hotel reaching Best in Class within Asia, Middle East and Africa for InterContinental Hotels two years in a row.
InterContinental Wellington general manager Scott Hamilton says Jenna’s successful management of the Club Lounge proved her personal capabilities and she was encouraged to take on the Front Office Manager’s role.
“Jenna aspires to be a luxury hotel General Manager herself in the future and it shows in all she does. She is totally ‘guest-centric’, frequently challenging the ways of working in an effort to proactively improve the hotel’s guest experience.”
In April, Jenna was invited to attend the Asia, Middle East and Africa Learning Event for IHG executives and general managers, being one of 16 high potential leaders chosen to attend along with senior executives from the AMEA region and global offices.
Mentoring and coaching the next generation of hoteliers has also always been a focus for Jenna and during the past year she has guided and developed one of the hotel’s duty managers who is now responsible for team induction and training the department’s new employees and fellow duty managers.
“Jenna demonstrates exemplary leadership in the reception team and has a very positive, proven impact on the guests’ Front Desk experience: these are vital results as we strive to be an industry leader for best in class practices,” said Scott.
“She’s a valuable member of our leadership team and were delighted to have Jenna’s achievements and abilities recognised by our industry.”