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Ninety-Six Drury Hotels Receive Excellence Award From TripAdvisor

August 2, 2014 Social Media No Comments Email Email

TripAdvisor has awarded 96 Drury Hotels with the 2014 TripAdvisor® Certificate of Excellence award. The award honors hospitality excellence and is given to establishments consistently receiving outstanding reviews on TripAdvisor.

When determining Certificate of Excellence award winners, TripAdvisor uses a proprietary algorithm that takes into account review ratings, volume and recency of reviews. Honorees must maintain an overall TripAdvisor rating of at least four out of five.

“Our guests are our first priority,” said Chuck Drury, President and CEO of Drury Hotels. “We have a strong commitment to provide great value and friendly service to every guest, every day. And we are honored to have 96 Drury-branded hotels receive the TripAdvisor Certificate of Excellence award, as it was given by the critics who matter most — our guests.”

Less than 10 percent of businesses on the TripAdvisor website received a Certificate of Excellence this year. And 85 percent of Drury-branded hotels met or exceeded this level of customer-rated performance for 2014. Many Drury hotels are rated as one of the top 5 hotels in their respective city, earning higher marks than many boutique and luxury brands.

“TripAdvisor is pleased to honor exceptional hospitality businesses for consistent excellence,” said Marc Charron, president of TripAdvisor for Business. “The Certificate of Excellence award gives top performing establishments around the world the recognition they deserve, based on feedback from those who matter most — their customers. From Australia to Zimbabwe, we want to applaud exceptional hospitality businesses for offering TripAdvisor travelers a great customer experience.”

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