Five full time cruise consultants, led by dedicated Operations/Contact Centre Manager, Elizabeth Krstevski, this week commenced call centre operations for Norwegian Cruise Line from the company’s new Sydney offices in a move which will see all Australasian telephone and email communications channelled through the locally based team.
Steve Odell with NCL’s Operations/Contact Centre Manager, Elizabeth Krstevski.
“Establishing a local call centre to deliver enhanced service and assistance to local trade was a top priority for us when setting up Norwegian Cruise Line’s Australasian office,” said Norwegian Cruise Line Holdings Senior Vice President and Managing Director Asia Pacific, Mr Steve Odell.
“Our specialist team of call centre staff has just completed four weeks of intensive training to effectively and rapidly respond to service calls, new bookings from trade partners and assist with help-desk trade enquiries,” Mr Odell added.
The call centre will operate from Monday to Saturday, within the following hours:
Monday to Friday: 8am to 6:30pm AEST
Saturday: 8:30am to 1pm AEST
For any enquiries lodged outside these hours (either by email or voicemail), Norwegian Cruise Line is committed to providing a response the next business day.