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Novotel and Monscierge Release Initial Results of New Virtual Concierge at HITEC 2013

June 28, 2013 MICE No Comments Email Email

One month after implementing the first phase of a global virtual concierge roll-out, Novotel has noted significant increases in guests’ satisfaction levels.

They also report high levels of adoption across all target demographics. Comments have been made by guests on social media sites complimenting the hotels on their “cool” new technology.MONSCIERGE, LLC VIRTUAL CONSCIERGE

The first 100 hotels of 400 total properties are currently in a phased roll out. Hotels on three continents have curated content to provide their guests with information about the very best that their hotel has to offer, and insider tips about the local surroundings. The Virtual Concierge will also provide local maps, flight information, weather, news and connectivity to social media to send localised postcards.

The imminent introduction of fully synchronized mobile platforms that guests can download for free will further enhance Novotel’s ability to connect with their clients through the entirety of their journey.

This rapid implementation has been achieved using the Monscierge software framework which enables hotel groups to provide uniform, branded content alongside local hotel information in a single flexible and scalable platform.

“The Monscierge framework is the most advanced we’ve seen,” claims David Esseryk, Accor V.P. of Consumer Technology. “The system is much more than multilingual. It is a feature rich, multi-region ecosystem that has localised content and functionality far superior to anything else on the market. The synchronisation across multiple types of hardware / guest touch points is seamless.”

With Monscierge’s product line having been built with a flexible framework, Accor is looking ahead to deploying further new technology in 2014.

“This solution is powerful and our customers love it. The system is very fluid and flexible in particular for content updates,” says Sabine Kadyss, Novotel Brand & Services Director.

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