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Now’s your chance to tell AFTA what you think of ATAS

July 28, 2015 Corporate, Headline News 3 Comments Email Email

egtmedia59What do you think of the performance of ATAS, the current self-regulatory accreditation regime introduced by the Australian Federation of Travel Agents (AFTA) in July 2014? Now is the time to let AFTA know.

AFTA is calling for feedback on the ATAS scheme. ATAS has operated for over a year now, and it’s time to look at how it’s going.

The review fulfils a commitment by the AFTA Board to review the ATAS charter and code one year after ATAS commenced.

ATAS, which replaced the Travel Compensation Fund (TCF) has proved more controversial than was initially thought. As a voluntary scheme (unlike the mandatory TCF http://www.itcma.com/which it replaced), ATAS doesn’t compensate consumers when travel agents go bust leaving clients out of pocket. At least five agencies have done that since 14 May 2015.

AFTA says the review will be conducted in consultation with ATAS participants, consumer organisations, other interested industry associations, the AFTA Code Compliance Monitoring Committee (ACCMC) and any other interested stakeholders.

The aim of the review is to receive feedback and suggestions for improvements to ATAS and the way it operates.

Lawyer Chris Greiner has been engaged to review submissions from interested parties and then provide a report to the AFTA Board.

The outcomes of the report will be published on the AFTA website including any recommendations, the AFTA Board’s proposed response to the recommendations and any progress reports on the implementation of this response.

AFTA may change the ATAS charter, code, or the ACCMC later in the year if it considers the review warrants it.

Submissions must be in written form and either mailed or emailed to the reviewer anytime from this weekend onwards.  All submissions must be received before the deadline of 31 August 2015 at 5pm AEST.

AFTA Board recommendations will be released in time for Christmas: on 18 December 2015.

To download a PDF from the AFTA website giving full details: http://www.afta.com.au/uploads/1/atas-review-tor-final-27-07-15.pdf

Copies of the charter and code are available on the AFTA website at www.afta.com.au

Submissions can be made by email to atasreview@afta.com.au or by post to: Mr Chris Greiner, PO Box A66, Sydney South NSW 1235.

Submissions may be lodged throughout August 2015. The final deadline is 5pm AEST on 31 August 2015. Submissions received after that date will not be considered.

Written by Peter Needham

Currently there are "3 comments" on this Article:

  1. AgentGerko says:

    So this ‘review’ requires written submissions which will be examined behind closed doors, with the AFTA Board to later publish their findings. Since when has the AFTA Board ever taken notice of the views of the ordinary travel agent? Here’s a thought. How about scrap AFTA and invest in an organisation that truly represents the interests of all travel agents, and which offers all travel agents a voice. I don’t recall AFTA asking for imput prior to deciding that ATAS should replace the TCF so cannot see them suddenly doing an about face and advising govt to reverse the current situation. Expect a recommendation that will further hurt the hip pocket of most agents.

  2. Zeddah says:

    Appointing a lawyer, whose probably theirs, instead of an independent industry committee to review suggestions is like placing a bull terrier at the front gate and ask you come in.
    Isn’t about time we face up to these bullies?

  3. Robyn says:

    Im sure all the nay sayers would want to advise on any current issues that are facing AFTA and ATAS, so they can be
    publicly named! Im not quiet sure why all of a sudden AFTA feels the need to have industry feedback seeing there are over 3000 happy travel agents. The aim of the review is for feedback and how to improve ATAS – but alas the industry already did that, so why is AFTA spending money on a review – is it to appear transparent?? Correct things that should have been done in the first place, or officially a pat on the back – job well done. Well I think all that was done was divide the industry, leave the industry with its pants down and return the industry to 1980.00 where the industry coped a right royal arse kicking.

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