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NSW state award for excellence in customer service

September 13, 2016 Accolades No Comments Email Email

SureSave, a leading provider of travel insurance and emergency assistance within the agency channel, is pleased to receive a coveted NSW state award for excellence and quality in customer service from the Auscontact National Awards. 


Customer Contact Centre Manager, Hayley-Jane Gribble

The accolade was recently announced in front of industry peers and representatives from SureSave’s customer contact centre last week at a prestigious awards ceremony held at The Ivy, Sydney.

National Sales Director for SureSave, Talbot Henry said,

“We’re passionate about providing ‘help that’s designed for travellers’ and our team lives and breathes this ethos.  Our dedicated team enjoy assisting agents, to ensure that their travellers can explore the world, whilst having the cover they need.”

The Auscontact National Awards are recognised across all verticals as the pre-eminent customer contact awards program in the country.  The Auscontact Association is the united voice of the customer contact industry in Australia, connecting people, industries and organisations, locally and globally, to deliver excellence in customer contact experience.

Customer Contact Centre Manager, Hayley-Jane Gribble said of the award win,

“I’m proud that we have been recognised for our encouragement of diversity, integrity and responsibility.  We like to create better experiences by thinking differently, so it’s fabulous that has been rewarded.  Our team now has the chance to take the title of the best customer contact centre in the country.  Winners of the national awards will be named in October, so we have our sights set on that goal and I’m sure we can do it.”

The award win came as no surprise to SureSave partner, Steve Labroski, Director of itravel.

“At itravel, our team has been working with SureSave for over 10 years.  They are friendly, helpful and always go above and beyond to assist us.  I’d like to wish them a huge congratulations.”

The Auscontact Association is the premier body for the customer contact industry in Australia.  A not-for-profit organisation, Auscontact’s key role is to provide its members with: a professional infrastructure for industry information, education and training, networking, and skills sharing; to represent the industry’s interests and views on key public policy issues; and to promote, support and champion growth, innovation and success at every level in our industry – individually, organisationally and regionally.

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