Air travel intelligence network OAG has released the results of its Punctuality League 2016, a comprehensive annual ranking of on-time performance (OTP). The list was released at the same time as a list by FlightStats, although the findings are by no means the same.
OAG has already released highlights and Qantas came fourth in the world. Taking the top spot among airlines this year is Hawaiian Airlines which achieved an average on-time performance through 2016 of 89.87%. This is an improvement on 2015 when the airline reached 9th place.
According to airline ranking site AirlineRatings.com, Latin America’s Copa Airlines followed Hawaiian’s lead, (88.75%), then KLM (87.89%), Qantas (87.56%) and Japan Airlines (86.74%).
OAG singled out for particular mention Delta Air Lines and its hub airports.
“As one of the very largest airlines in the world, its ranking in 15th place overall among all airlines, is commendable and the fact that four of its hub airports – Detroit, Atlanta, Minneapolis and Seattle – all feature among the Top 10 Major Airports worldwide says something for its operations.”
Delta came 13th with 84.29% of its flights on time.
Among airports, another new winner has emerged with Birmingham Airport in the UK, classified in the Punctuality League as a Medium-sized airport, coming in at first place. The airport achieved an impressive on-time performance of 91.28% through 2016.
Not far behind, another UK airport emerged, Newcastle Airport, with the second best on-time performance of any airport worldwide, 90.94%. Newcastle Airport is in the Small Airport Category.
Ranked third among airports, OAG has welcomed yet another new entrant, Surabaya in Indonesia. Surabaya has been classified as a Large Airport and, in addition to achieving the third best on-time performance globally, the airport has the best on-time performance of any large airport with 90.30% of flights on time.
For the third year in a row, Tokyo Haneda holds on to top place in OAG’s Major Airports category, with 87.49% of flights on time.
Winners and runners-up in 2016 include both large and small airports and airlines, those which handle snow and those blessed with sun.
Furthermore, the improvements in ranking shown by some of OAG’s winners demonstrate that on-time performance is one aspect of customer service which airlines and airports can change.
For more, see: http://www.oag.com/punctuality-league-2016
Edited by Peter Needham